When you can't get your service provider to address your complaint, Complaintline helps with how to complain and get results

 

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Some States have specialist building regulators and tribunals with dispute resolution processes. You can also contact your state or territory office of Consumer Affairs, Fair Trading or Consumer Protection.

 

The Housing Industry Association (HIA) and the Masters Builders of Australia (MBA) are the main associations for builders. They will take complaints about members, but their primary obligation is to the member. You can check a builder's membership by ringing the state or territory offices of the association.

 

For complaints about architects

 

 

ACT

 

Environment, Planning and Sustainable Development Directorate - Planning

The authority’s functions include building regulation, leasing, land information, planning based research, and street and suburb name information.

Contact options

Make a complaint

Other useful information:

 

 

Fair Trading ACT

Complaints

 

 

NSW

(for Southern NSW see also ACT)

 

Department of Fair Trading

Resolving building disputes

Other useful information:

 

Master Builders Association

Master Builders Association Code of Ethics

 

 

NT

 

Office of Consumer Affairs

Residential Building Disputes

 

NT Building Practitioners Board

 

 

QLD

 

Queensland Building and Construction Commission

Contact options

Building complaints

 

Master Builders Association
Master Builders Queensland: Code of Conduct

Queensland Code of Practice for the Building and Construction Industry (2013)

 

Queensland Civil and Administrative Tribunal

About the role of the tribunal in building disputes

Contact options

Make a complaint

 

 

TAS

 

Office of Consumer Affairs & Fair Trading

Resolving building disputes

 

 

SA

 

Office of Consumer & Business Affairs

Complaints about builders

 

Master Builders Association

Master Builders SA Code of Ethics

 

VIC

 

Domestic Building Dispute Resolution Victoria (DBDRV)

Contact options

Dispute resolution process

 

Master Builders Association

Master Builders Association of Victoria Code of Ethics

 

Building Practitioners Board

 

 

WA

 

Consumer Protection - Building Commission

Building complaints

 

State Administrative Tribunal (SAT) - Building disputes

SAT can review the decisions of the Building Commission, and the Building Commissioner also can refer matters to SAT.

 

 

 

How to complain about a builder

 

 

 

 

Contact: info@complaintline.com.au

 

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