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To complain about a builder

(1) Some States also have specialist building regulators

and tribunals with dispute resolution processes that you can use.

See State information below.



(2) You can contact your Consumer Affairs / Fair Trading office.



 

(3) The Housing Industry Association (HIA) and
the Masters Builders of Australia (MBA) are the main associations for builders.
They will take complaints about members, but their primary obligation is to the member.

You can check a builder's membership by ringing the state
or territory offices of the association (see below).
Each association has a Code of Practice that its members are bound by.

You can get the code by ringing the association. We have linked the ones (there aren't many!) that are on the association websites.





Complaints about architects.

Click for particular information for your state or territory.

VIC	NSW	QLD	SA	WA	TAS	ACT	NT

VICTORIA



(1) Building Advice and Conciliation Victoria (BACV)

This joint Building Commission/Consumer Affairs Victoria service helps consumers
and builders resolve and prevent home building disputes.
Level 3 / 452 Flinders St Melbourne 3000
Phone: 1300 557 559
More information

(2) Building Commission
Takes all complaints about registered building practitioners where they
may have breached professional standards or the requirements of the
Building Act 1993 seriously. In some circumstances the Building Commission will
refer you to another body.
Complaints should be made in writing to:
Manager, Practitioner Compliance
Building Commission
PO Box 536E
MELBOURNE   VIC   3001
Website link
Email link



(3) Housing Industry Association
70 Jolimont St Jolimont 3002
PO Box 1614M Melbourne 3001
Consumer line: 1902 973 555
Admin - (03) 9280 8200
Fax - (03) 9654 8168
Website link
Email link
Code of Ethics (courtesy of www.baileythebuilder.com.au, NSW)



(4) Master Builders Association of Victoria

332 Albert St East Melbourne 3002

GPO Box 544D Melbourne 3001

Phone - (03) 9411 4555

Fax - (03) 9411 4592

Email link

Website link



Victorian Residential Building Code (ResCode)

This Code has arisen from public concern that current residential development codes,

the Good Design Guide for medium-density housing and VicCode1 for single dwellings and subdivisions,

have not sufficiently protected the valued character of Victoria's streets, suburbs and towns.

The aim is to produce a comprehensive, integrated single code that will ensure greater certainty

for all involved in the process of residential development and that will recognise

that all types of housing have an impact on the neighbourhood character and amenity of residential areas.

Click here to go to more information about this code on the Department of Infrastructure site.




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NEW SOUTH WALES
(for Southern NSW see also ACT)



(1) Department of Fair Trading
Phone - 13 32 20
Locations around NSW
Fair Trading's home building dispute resolution process



(2) Housing Industry Association
89 Blaxland St Ryde 2112
PO Box 496 Ryde 1680
Consumer line - 1902 973 555
Admin- (02) 8878 0400
Fax - (02) 9807 8208
Website link
Email link




(3) Master Builders Association of NSW
52 Parramatta Rd Forest Lodge 2037

Phone - (02) 8586 3555 (Sydney metro)
1800 451 393 (within NSW)
Fax - (02) 9660 3700

Email link





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QUEENSLAND



(1) Queensland Building Services Authority

The Authority is the regulator for the Queensland construction industry.

It has a dispute management area and a statutory insurance scheme covering
homeowners (up to $10,000) in cases of work that is not completed, is
defective or subsides.
PMB 84 Coorparoo DC Brisbane 4151
Phone - (07) 3225 2855
Fax - (07) 3225 2929
Email link
Website link
Consumer Information



(2) The Commercial and Consumer Tribunal

The Tribunal can adjudicate on, or give orders to resolve, domestic building disputes.

It can also review decisions of the Queensland Building Services Authority (see above).

Any consumer, contractor or subcontractor involved in a domestic building dispute,

or any person who has a complaint in contract, negligence, nuisance or trespass related

to the performance of domestic building work can make an application to the Tribunal.

Level 9 15 Adelaide St Brisbane 4000
GPO Box 2469 Brisbane 4001
Phone - (07) 3247 3333
Fax - (07) 3247 3300

Email link

Website link

How to complain
You must file an Application Form, in person or by mail.

No fax or electronic applications are accepted.

Application forms are available from the Tribunal's website

(go to Building List and look under Forms).

A filing fee of $212 must be sent with the application.

(3) Housing Industry Association (Qld)
14 Edmonstone St South Brisbane 4101
PO Box 3573 South Brisbane 4101
Consumer line - 1902 973 555
Admin- (07) 3846 1298
Fax - (07) 3846 3794
Website link
Email link


(4) Housing Industry Association (North Australia office)
Cnr Bayswater Rd & Greg Jabs Crt Garbutt 4814
PO Box 1105 Castletown 4812
Consumer line - 1902 973 555
Admin- (07) 4728 6148
Fax - (07) 4725 6363
Website link NQ
Email link



(5) Queensland Master Builders Association
417 - 419 Wickham Tce Brisbane 4000
Phone - (07) 3404 6444
Fax - (07) 3832 2717
Website link
Email link
QMBA's dispute resolution process and links to legislation



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SOUTH AUSTRALIA



(1) Office of Consumer & Business Affairs



(2) Housing Industry Association of South Australia
Cnr Port Rd & Station Place Hindmarsh 5007
PO Box 139 Hindmarsh 5007
Consumer line - 1902 973 555
Admin- (08) 8346 5091
Fax - (08) 8346 0922
Website link
Email link



(3) Master Builders Association of SA
47 South Tce Adelaide 5000
Phone - (08) 8211 7466
Fax - (08) 8231 5240
Website link
Email link




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WESTERN AUSTRALIA (inc Asia)



(1) Consumer Protection Division
For building - home / domestic advice and

to lodge complaints up to $6,000
Phone - 1300 304 054
Consumer Protection's building complaints and disputes information

Consumer Protection may be able to resolve the dispute through conciliation, otherwise it may advise you to lodge a claim at the Small Claims Tribunal if the amount involved is less than $6 000.





(2) WA Building Disputes Tribunal

For complaints over $6,000 and less than $200,000

Suite 10 18 Harvest Tce West Perth 6000

Phone - (08) 9476 1200

Fax - (08) 9476 1299

How to complain

Ring for a complaint form and submit it.





(3) Housing Industry Association
28 Walters Drive
Herdsman Business Centre Osborne Park 6017
PO Box 1494 Osborne Park 6916
Consumer line - 1902 973 555
Phone - (08) 9244 3222
Fax - (08) 9244 4944
Website link
Email link



(4) Master Builders Association of WA
35 - 37 Havelock St West Perth 6005
Phone - (08) 9322 5133 (Perth metro)
1300 550 262 (regional)
Fax - (08) 9322 5518
Website link
Email link



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TASMANIA



(1) Office of Consumer Affairs & Fair Trading
Phone - 1300 654 499


(2) Housing Industry Association
309 Liverpool St Hobart 7000
PO Box 346 Hobart 7000
Consumer line - 1902 973 555

Admin- (03) 6234 8922
Fax - (03) 6234 3314
Website link
Email link



(3) Master Builders Association
81 - 89 Brisbane St Hobart 7000
GPO Box 922 Hobart 7001
Phone - (03) 6234 3810

Fax - (03) 6234 3860
Website link
Making a complaint - information
Link to Code of Conduct


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ACT


(1) Consumer Affairs Bureau




(2) ACT Planning and Land Authority (ACTPLA)
Is responsible for regulation and licensing of the ACT building industry and of building, electrical, plumbing and associated services and land surveyors, including assessment and inspection of hydraulics applications and auditing of building certifiers, hydraulics certifiers and electrical self certifiers.
GPO Box 1908 Canberra 2601
Phone - (02) 6207 1923
Fax - (02) 6207 6324
Website link



(3) Housing Industry Association (ACT / S NSW)

79 Constitution Ave Canberra 2612
Consumer line - 1902 973 555
Admin - (02) 6249 6366
Fax - (02) 6257 5658
Website link
Email link



(4) Master Builders Association of ACT
241 Northbourne Ave Lyneham 2602

GPO Box 3022 Canberra 2601
Phone - (02) 6247 2099

Fax - (02) 6249 8374
Website link
Email link






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NORTHERN TERRITORY



(1) Office of Consumer Affairs





(2) Housing Industry Association (SA/NT office)
Cnr Port Rd & Station Place Hindmarsh 5007
PO Box 139 Hindmarsh 5007
Consumer line - 1902 973 555
Admin- (08) 8346 5091
Fax - (08) 8346 0922
Website link
Email link



(3) Territory Construction Association

191 Stuart Highway Parap NT 0801

Phone - (08) 8981 9666

Fax - (08) 8941 0275

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