Make a complaint and get results - Complaintline a site for Australian consumers

Complain
and get results ...
a site for Australian consumers

To complain is human...
to get results is divine

I want to complain about... Bank? Telco? Energy company? more...
How do I make a complaint? Useful info if you are making a complaint for the first time
I'm not good at letters... Get started with our sample letter
What are the minimum standards? Read about codes of practice
Who can deal with my complaint independently? Dispute resolution schemes
Getting around this site Some hints
Customer service initiatives/news What looks promising?
Who are we? More about Complaintline

Complaintline puts you in touch with people who can help you make a complaint (but please give your service provider the opportunity to fix it first) more info
Complaintline helps you understand your rights and responsibilities more info
Complaintline encourages better complaints handling more info

Over 125 complaint categories
Complaint contact information for over 225 agencies
Over 40 codes of practice/ethics/conduct linked for you (look for *beside the category)
Bookmark us to have important complaints information available when you need it.

Useful new info

* The Financial Ombudsman Service is developing new Terms of Reference. Have your say here

* Vic unfair contracts law guides national here

* Watch out if you're going online by phone

* New grocery choice site - judge for yourself

* New Financial Ombudsman Service (FOS)
from 1 July 2008

* 'Fido News' August 2008 - ASIC's monthly
e-newsletter - avoid becoming a victim here

Policy action on complaint issues: Consumers Federation & Consumer Action Law Centre

* Productivity Commission Report gives Complaintline a tick and suggests the
ACCC should copy our best bits! here - Vol 2

Archives

Do something about it!

Go onto the 'Do Not Call' Register

Tired of door-to-door sales? Get your 'do not knock' sticker here

Tired of junk mail? Register with ADMA's 'do not mail' service here

Watch out for it!
Unexpected offer to buy your shares? Check ASIC's advice here
SMS messages! here
Dodgy tax schemes here
Urban legends exposed here
Scams, scams, more scams - don't get caught! Scamwatch website
ACCC's 'Little Black book of scams'
Archives

Help us maintain this site - please let us know if a link doesn't work for you. And, your suggestions are always welcome here

Every effort has been made to ensure that the information on this website is correct. ComplaintLine will not accept any responsibility for information which is inadvertently incorrect and / or where action has been taken as a result of the information on this site or any site it links to. more Last updated 31 August 2008 Copyright 2000-2008 Scott Concepts ACN 092 645 862	Fabulous and original Wildlife for Walls