Complaintline - a site for Australian consumers Providing informatin and links since 2000 complaintline logo

When you can't get your service provider to address your complaint, here's how to complain and get results

I want to complain about...
Bank? Telco? Energy company? more...
How do I make a complaint?
Useful info if you are making a complaint for the first time
I'm not good at letters...
Get started with our sample letter
What are the minimum standards?
Read about codes of practice
Customer service initiatives/news
What looks promising?

Who are we?
More about Complaint Line:
operating since 2000

 

 

Complaintline puts you in touch with people who can help you make a complaint (but you need to give your service provider the opportunity to fix it first) more info
Complaintline helps you understand your rights and responsibilities more info
Complaintline encourages better complaints handling more info

Over 130 complaint categories
Complaint contact information for over 225 agencies
Over 40 codes of practice/ethics/conduct linked for you
(look for *beside the category)
Bookmark us to have important complaints information available when you need it.


Want to know how your financial services company shapes up aganist the others on complaints? Check out the 2010-11 comparative information on the Financial Ombudsman Service website.

About the new code of practice for marketing of energy from 1 January 2012

It's ANNUAL REPORT season.
Read about complaint trends:
Credit Ombudsman Service Limited (COSL)
Financial Ombudsman Service

Public Transport Ombudsman
Telecommunications Industry Ombudsman

Energy and Water Ombudsman (Victoria)
Energy & Water Ombudsman NSW
Energy and Water Ombudsman Queensland
Energy Industry Ombudsman South Australia

Victorian Ombudsman
NSW Ombudsman
Queensland Ombudsman
Ombudsman South Australia

Ombudsman Northern Territory
Ombudsman Western Australia
Health Services Commissioner Victoria
Health Quality & Complaints Commission Qld
Health & Community Services Commissioner SA
More as we find them ...

'MoneySmart' Latest news from the financial services regulator

Archives

THERE MAY BE AN OMBUDSMAN TO HELP WITH YOUR COMPLAINT
Free, fair, independent

Do something about it!
Go onto the 'Do Not Call' Register (and remember to renew)
Get a do not knock sticker
T
ired of junk mail? Register with ADMA's 'do not mail' service here
Watch out for it!
Donate wisely - don't get scammed
Scammers posing as 'do not call' register

Scammers posing as Consumer Action
Fake bank email scams - ASIC info
Secrets of financial planners

SMS messages! here

Dodgy tax schemes here
Urban legends exposed here
Scams, scams, more scams - don't get caught!
Scamwatch website
ACCC's 'Little Black book of scams'
Archives

Help us maintain this site - please let us know if a link doesn't work for you. And, your suggestions are always welcome here

Every effort has been made to ensure that the information on this website is correct. Complaintline will not accept any responsibility for information which is inadvertently incorrect and / or where action has been taken as a result of the information on this site or any site it links to. more

Last updated 3 February 2012
Copyright 2000-2012 Scott Concepts ACN 092 645 862

 


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