How to complain about
a taxi or limousine service
When you can't get your service provider to address your complaint, Complaintline helps with how to complain and get results
VIC
Safe Transport Victoria Complaints handling
NSW
Point to Point Transport Commissioner: 24-hour Taxi Fare Hotline: phone 1800 500 410
Department of Transport: phone 131 500
QLD
Queensland Transport: Personalised transport complaints: phone: 131230
SA
South Australian Government page: phone (08) 7109 8117
WA
Department of Transport - Customer Passenger Services
TAS
Tasmanian Government info sheet
ACT
NT
Department of Transport
Complaints about commercial passenger vehicles, including taxis and limousines, that operate within the Northern Territory should be directed to the Department of Transport by email cpv.compliance@nt.gov.au
In all locations, you can also contact your state or territory office of Consumer Affairs or Fair Trading or Consumer protection for advice on your options.
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