How to complain about a breach of privacy
When you can't get your service provider to address your complaint, Complaintline helps with how to complain and get results
Office of the Australian Information Commissioner (OAIC)
The Office of the Australian Information Commissioner is an independent Office with responsibilities under the federal Privacy Act 1988 (Cth). The Privacy Act gives you rights in relation to how your personal information is handled by federal, ACT and Norfolk Island government agencies, credit providers and credit reporting agencies, anyone who holds and uses your tax file number, all large and some small businesses, and anyone who requests old minor conviction information about you. The OfAIC will take your complaint if you think you have been affected in respect of any of the above matters and have already complained to the agency or business directly.
Other useful information:
- How to make a privacy complaint to the Office of the Australian Information Commissioner and links to its complaint form and 'complaint checker' here
- privacy resources - fact sheets and more
- Australian Privacy Principles 2014
- links to relevant legislation
- guide to agencies and organisations on handling personal information security breaches here
Useful information from the website of Consumer Action Law Centre, Victoria on correcting credit reporting mistakes
Information and Privacy Commission NSW
This is the Office of the Privacy Commissioner for NSW. It was set up in February 1999 to administer the NSW Privacy and Personal Information Protection Act 1998 and protect the privacy of NSW citizens. It receives and investigates complaints about privacy breaches NSW public sector agencies.
Other useful information:
Office of the Information Commissioner
The Office of the Information Commissioner is an independent statutory body established under the Right to Information Act 2009 (Qld) and the Information Privacy Act 2009 (Qld) to promote access to government-held information, and to protect people’s personal information held by the public sector.
Other useful information:
Commissioner for Privacy and Data Protection
The Office of the Commissioner for Privacy and Data Protection was established by the Privacy and Data Protection Act 2014 (Vic) in September 2014. The Act is designed to protect all information held by the Victorian public sector, including the personal information of individuals. The Office of the Commissioner for Privacy and Data Protection’s mission is to safeguard Victorians’ information and support information innovation.
Other useful information:
For other states and territories:
check the website of the Office of the Australian Information Commissioner
Complaintline has been run as a community service since 2000. Every effort is made to ensure that the information on this website is correct. Complaintline will not accept any responsibility for information which is inadvertently incorrect and/or where action has been taken as a result of the information on this site or any site it links to. More
Copyright 2000-2024 Complaintline (a Scott Concepts initiative)