When you can't get your service provider to address your complaint, Complaintline helps with how to complain and get results

 

info@complaintline.com.au

 

How to complain about housing - a landlord or a tenant

ACT

 

Office of Regulatory Services - Fair Trading

Residential tenancies information

 

ACT Civil & Administrative Tribunal

An independent body, which has exclusive jurisdiction to hear and determine  all matters arising from private and public residential tenancy and occupancy agreements under the Residential Tenancies Act 1997 (the Act). More information and forms

 

Tenants Union ACT

For advice on your rights

 

NSW

 

Department of Fair Trading

Tenants and home owners section

 

Civil and Administrative Tribunal

Can adjudicate most disputes relating to strata and community schemes, residential parks, retirement villages, community housing, and other residential tenancy agreements. Issues include rent arrears, repairs, bond claims, illegal use of rented homes.

Tenancy disputes

 

Tenants NSW

For advice about your rights

 

NT

 

Consumer Affairs

Tenancy Unit

 

Tenants Advice Service

For advice about your rights

 

QLD

 

Residential Tenancies Authority

Aims to solve a residential tenancy and rental bond dispute quickly and cheaply. Covers general tenancies and moveable dwelling tenancies. Also covers all those involved in the rental industry - real estate agents, property managers, property owners and tenants.

Disputes and dispute resolution

 

Tenants Queensland

For advice on your rights

 

SA

 

Consumer and Business Services

Tenancies info on the CBS site

 

Residential Tenancies Tribunal

Independent low cost resolution of disputes between private landlords and tenants

 

Tenants Information and Advocacy Service

For advice on your rights

 

WA

 

Consumer Protection Division of the Department of Commerce

Renting a home

 

Tenants WA

For advice about your rights

 

TAS

 

Office of Consumer Affairs and Fair Trading

Renting in Tasmania

 

Tenants Union Tasmania

For advice on your rights

 

VIC

 

Consumer Affairs Victoria

Renting

 

Victorian Civil and Administrative Tribunal (VCAT)

Residential Tenancies List at VCAT for hearings and determinations

 

Tenants Union of Victoria

For advice about your rights

 

 

 

 

Contact: info@complaintline.com.au

 

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