When you can't get your service provider to address your complaint, Complaintline helps with how to complain and get results

 

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Commonwealth Ombudsman

 

The Commonwealth Ombudsman takes complaints about the administrative actions of Australian Government departments and agencies, such as:

  • Centrelink
  • Medicare
  • Child Support Agency
  • Australian Federal Police
  • Immigration

Contact options

Make a complaint

 

The Commonwealth Ombudsman is also the:

 

Other useful information:

 

 

There is an Ombudsman office for each Australian state and territory. This office will independently and impartially investigate, review and resolve complaints concerning state, territory, local government departments and agencies; statutory authorities; public servants; local councillors and council staff; police and public universities (under state legislation). Any person, organisation or association or MP on behalf of a constituent can make a complaint. There is no charge to you.

 

ACT

 

ACT Ombudsman

The ACT Ombudsman investigates complaints about the administrative actions of Australian Capital Territory Government agencies and public education providers. The Commonwealth Ombudsman is also the ACT Ombudsman.

Contact options

Make a complaint

Other useful information:

 

VIC

 

Victorian Ombudsman

You can complain to the Ombudsman if you are unhappy about the way you have been treated by a Victorian Government department, a statutory authority, a local council and a private agency that carries out statutory responsibilities of government.

Contact options

Make a complaint

Other useful information:

 

NSW

 

NSW Ombudsman

In addition to the areas listed above, the NSW Ombudsman also takes complaints about NSW community and disability services, including substitute residential child care agencies and child care centres. It also receives notifications of employee related reportable allegations (child protection).

Contact options

Make a complaint

Other useful information:

 

 

Police Integrity Commission

The Commission takes complaints about serious police corruption and misconduct.

Contact options

Report misconduct

 

NT

 

Northern Territory Ombudsman

A state office that deals with complaints about Northern Territory government departments and agencies

Contact options

Make a complaint

Other useful information:

 

QLD

 

Ombudsman Queensland

The Queensland Ombudsman investigates complaints about state government agencies, local councils and public universities.

Contact options

Make a complaint

Other useful information:

 

SA

 

Ombudsman South Australia

Ombudsman SA investigates complaints about South Australian government and local government agencies, conducts freedom of information reviews, and supports and monitors the implementation of the Information Sharing Guidelines. Anyone can lodge a complaint, and the Ombudsman can also receive information about State and local government activities confidentially from whistle-blowers.

Contact options

Make a complaint

Other useful information:

 

Police Ombudsman

The Police Complaints Authority is an independent statutory body which answers directly to Parliament. The Authority is entirely independent of the South Australia Police (SAPOL) and none of the staff are police officers.

 

TAS

 

Ombudsman Tasmania

Ombudsman Tasmania investigates the administrative actions of Tasmanian public authorities

to ensure that their actions are lawful, reasonable and fair. These include government departments, local councils, water and sewerage corporations, prisons, state-owned companies

and Government Business Enterprises.

Contact options

Make a complaint

Other useful information:

 

WA

 

Ombudsman Western Australia

The Ombudsman WA receives, investigates and resolves complaints about the administrative decision making and practices of the public sector, local government and universities.

Contact options

Make a complaint

Other useful information:

How to complain about a commonwealth
or state  government department, business or agency

 

 

 

 

Contact: info@complaintline.com.au

 

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