When you can't get your service provider to address your complaint, Complaintline helps with how to complain and get results

 

info@complaintline.com.au

 

There are two Ombudsman offices in Australia dealing with a range of financial services complaints.

 

Financial Ombudsman Service

 

The Financial Ombudsman Service (FOS) deals with complaints about banking, credit, loans, general insurance (home, contents,car, travel), life insurance, insurance broking, financial planning, investments, stock broking, managed funds, pooled superannuation trusts, time-shares, estate planning and management, traditional trustee services.


Contact options

Lodge a complaint

 

Other useful information:

 

Codes of practice:

 

 

Credit & Investments Ombudsman

 

The Credit & Investments Ombudsman (CIO) also deals with complaints about financial services providers, including credit unions, building societies, non-bank lenders, mortgage and finance brokers, financial planners, investment managers and debt services.

 

Contact options

Lodge a complaint

 

Other useful information:

 

 

Australian Securities & Investments Commission (ASIC)

 

ASIC, the financial services regulator for Australia, may also take your complaint about a financial service, particularly where the complaint is about dishonesty, fraud, unfairness or incompetence by people selling, or advising on, investments, superannuation, insurance and banking (except credit - see credit providers).

 

National Infoline - 1300 300 630 (Toll free - cost of a local call)

 

Other useful information:

 

To complain about a bank, insurer or other financial service

 

 

 

 

Contact: info@complaintline.com.au

 

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