To complain about advertising
Advertising Standards Board for complaints about discriminatory portrayal of people, concern for children, use of language, portrayal of violence, portrayal of sex, sexuality and nudity, health and safety here
Consumer Affairs / Fair Trading Agencies or ACCC for complaints about truth and accuracy in advertising here
Advertising Claims Board for complaints about a competitor - truth, accuracy, or legality of a piece of advertising here
NSW - Laws relating to the unlawful distribution of advertising materials here
- (1) Advertising Standards Board
- The Advertising Standards Board provides a free public service of complaint resolution.
It deals with complaints about most forms of advertising and about issues including the use of language, the discriminatory portrayal of people, concern for children, portrayals of violence, sex, sexuality and nudity, and health and safety.
The Board is an independent body administered
- by the Advertising Standards Bureau. The Bureau is funded by the advertising industry.
Complaints to the Board must be in writing - by mail, fax or using the online complaint form.
Include a description of the ad and when and where you heard or saw it. Explain your complaint (refer to the Code if you can). Include your name and address, because anonymous complaints will not be considered.
Address: L evel 2, 97 Northbourne Ave Turner ACT 2612- Phone: (02) 6262 9822
Fax : (02) 62629833Information which may help you make your complaint:
- the Advertiser Code of Ethics
- other codes of practice
- more information on lodging a complaint with the Advertising Standards Board
- (2) State Consumer Affairs / Fair Trading agencies
- Click here to go to contact information for your State.
- (3) Australian Competition and Consumer Commission (ACCC)
- Click here to go to contact information.
- (4) Advertising Claims Board
The Advertising Standards Bureau also administers the Advertising Claims Board.
It deals with competitor claims (ie. from business or industry) about the truth, accuracy or legality of a piece of advertising.
Contact points are the same as for the Advertising Standards Board (see 1 above).
These complaints are charged on a user-pays cost recovery basis.
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