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To complain about an accountant

The accounting profession is self-regulated.

The major accounting professional bodies are -

• the Institute of Chartered Accountants in Australia (the Institute or ICAA)
• CPA Australia (the Society)
• the National Institute of Accountants (the NIA).

Each professional body has procedures to discipline members who break its rules of ethical conduct, code of practice and / or accounting standards. To lodge a complaint, you'll need to know which body your accountant is a member of.

(1) Institute of Chartered Accountants in Australia (ICAA)

Members of the ICAA (or Institute) are known as Chartered Accountants (CAs).

You'll find state contacts (names and addresses) for making a complaint about a Chartered Accountant on the ICAA website.

Useful information:

• making a complaint about a Chartered Accountant
• a guide for clients who are making a complaint
• fee disputes in particular
  

(2) CPA Australia

Members of CPA Australia are known as Certified Practising Accountants (CPAs).

You'll find state contacts (names and addresses) for making a complaint about a Certified Practising Accountant on the CPA Australia website.

Useful information:

• process for making a complaint about a Certified Practising Accountant
• CPA member complaint form
• general information about making a complaint
• fee disputes in particular

(3) National Institute of Accountants (NIAA)

Complaints about members of the NIAA should be marked Private and Confidential and sent to the Investigations Officer, National Institute of Accountants, PO Box 18204 Collins Street East, Melbourne Vic 8003.

Useful information:

• NIAA complaints process and complaint form