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To complain about an accountant

The accounting profession is self-regulated.

The major accounting professional bodies are -

• the Institute of Chartered Accountants in Australia (the Institute or ICAA)
• CPA Australia (the Society)
• the National Institute of Accountants (the NIA).

Each professional body has procedures to discipline members who break its rules of ethical conduct, code of practice and / or accounting standards. To lodge a complaint, you'll need to know which body your accountant is a member of.

(1) Institute of Chartered Accountants in Australia (ICAA)

Members of the ICAA (or Institute) are known as Chartered Accountants (CAs).

Useful information:

• making a complaint about a Chartered Accountant
• contact information for making a complaint
• fee disputes in particular
  

(2) CPA Australia

Members of CPA Australia are known as Certified Practising Accountants (CPAs).

Useful information:

• making a complaint about a Certified Practising Accountant
• what happens when you make a complaint
• complaint form
• fee disputes in particular

(3) National Institute of Accountants (NIAA)

Complaints about members of the NIAA should be marked Private and Confidential and sent to the Investigations Officer, National Institute of Accountants, GPO Box 1637 Melbourne Vic 3001.

Useful information:

• Information about NIAA member ethics and standards
• NIAA complaints resolution procedure