Online gateway to external dispute resolution (EDR) offices and information

for Australian consumers

(now in our 24th year)




When you can't get your service provider to address your complaint, here's how to complain and get results

‚ÄčAbout ComplaintlineComplaintline is an on-line directory for Australian consumers. It links to external dispute resolution (EDR) mechanisms to help with complaints you can't resolve with the service provider on your own.  PLEASE NOTE: Complaintline itself is not a dispute resolution service. More120+ categoriesComplaintline provides information in 120+ complaint categories, contact information for over 200 external dispute resolution (EDR) services and links to over 40 codes of practice/ethics/conduct (look for *beside the category).Tips for making a complaintTo complain takes time and energy - don't waste yours. Here are some tips to help you, including a sample letter you can change to suit your situation.About external dispute resolutionExternal dispute resolution (EDR) is available to you after you have tried to sort the problem out with your service provider without success. More


Look out for yourself and know your rights


You aren't required to let clubs take a copy of your licence Australian Privacy Foundation info

Australian Banking Association's Financial Assistance Hub here


We are not the complaint contact point for Australia Post this is the direct link


Where to lodge an airline or travel agent complaint
This page on our site will point you in the right direction

Don't get caught up in the many scams Check the ACCC's Scamwatch site

Important to know:
Complaintline is not a dispute resolution body and cannot help you directly, but the agencies linked through the complaint categories page on our site can help you.


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Complaintline has been run as a community service since 2000. Every effort is made to ensure that the information on this website is correct. Complaintline will not accept any responsibility for information which is inadvertently incorrect and/or where action has been taken as a result of the information on this site or any site it links to. More


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