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Archives:
What's newand Watch out for it!
- Archives - What's new
- Please note : we aim to remove stories that are no longer linked. If you find a link that no longer works, please let us know.
Policy action on complaint issues: Consumers Federation & Consumer Action Law Centre
ASIC: national consumer credit regulation
Australian Federation of Travel Agents discussion paper on consumer protection measures
Building capacity with Indigenous communities
Victim of a Telco scam? Meeting of consumers
QLD: $978,000 for payday lender customers in crackdown on credit providers + watch our for about door-to-door bitumen layers and rogue insulation installers
ACCC's warranties & refunds guide
Financial Ombudsman Service E-NewsEnergy and Water Ombudsman E-newsletters:
Victoria NSW QueenslandFair Work Australia: info on workplace rights
ASIC info on switching bank accounts
Guide to mobile premium services: 19sms.com.au
Productivity Commission Report suggests ACCC should copy our best bits! here - Vol 2
Storm Financial update from ASIC
CAV: How to spot an unfair contract and watching out for dodgy door to door tradespeople
Choice welcomes consumer credit changes
Grocery unit pricing - your views are sought
Financial Ombudsman Service's Bushfire & Flooding Disaster Hotline
Have your say: Bank Mergers Inquiry
Watch out if you're going online by phone
SA: Know your warranty rights here
New grocery choice site - judge for yourself
New Financial Ombudsman Service (FOS)
from 1 July 2008
Vic unfair contracts law guides national here
New CAV toy and nursery safety line hereFacts on switching to renewable energy here
Want to have your say on bank fees? here
Changing home loans - read ASIC's advice here
Dodgy tax schemes here
VIC - CAV's 10 things to know about credit hereWA - COTA seminars - reverse mortgages here
TAS - Code of Practice for Caravan Parks here
NSW Fair Trading - survey on buying petrol
over Easter here
Travel & accom complaints to CAV here
Thinking about a 'reverse mortgage'? Read this new ASIC report first here
Australasian Consumer Fraud Taskforce's 'Fraud Fortnight 2008' - read more here
Annual Reports: a source of useful information about customer complaints:
* Insurance Ombudsman Service
* Banking and Financial Services Ombudsman
* Public Transport Ombudsman (Victoria)
* Telecommunications Industry Ombudsman
* Energy and Water Ombudsman NSW
* Energy Industry Ombudsman SA
* Energy Ombudsman WA
New Aged Care Complaints Scheme here
QLD fact sheet on water tanks here
'Do not knock' campaign launched here
Missed mobile phone call scam here
Counterfeit money orders here
Latest timeshare scam hits Qld here
Suspect domain name registration offer here
'Do not call register' rules amended - research calls now allowed on Sunday hereASIC's 'cold calling blacklist' - helps you check whether overseas callers are reputable here
New QLD consumer guide to retirement villages here
New Energy Ombudsman QLD here
New QLD Workplace Rights Ombudsman here
'Do not call' Register here
Protect your financial identity here
Home, travel and motor insurance complaints top in 2006 - Insurance Ombudsman Service releases its Annual Report - report and media releases here
New Insurance Code of Practice is in now hereSome telcos not telling you that you can take your complaint to the Telecommunications Industry Ombudsman here
National 'do not call' register on the way herePostal Industry Ombudsman website here
- Inspected house a $65,000 termite meal here
New Internet Industry Spam Code of Practice here
Protect yourself against 'phishing' here
Online chain letters & other hoaxes here
ASIC's Shadow Shopping Survey on Superannuation Advice here
ASIC questionnaire for Westpoint investors here
New category & code - 'migration agent' here
Joint Banking and Financial Services Ombudsman/Telecommunications Industry Ombudsman 'Youth Bulletin' - info for young people about mobile phone, credit card and other debt problems and how they can be resolved here
Western Australia now has an Energy Ombudsman here
Energy and Water Ombudsman Victoria now takes LPG complaints here
Annual Reports 2005
Banking and Financial Services Ombudsman's Annual Report 2005 here
Energy and Water Ombudsman NSW Annual Report 2005 here
Energy and Water Ombudsman Victoria Annual Report here
Telecommunications Industry Ombudsman's Annual Report 2005 here
Buying a plasma TV - Fair Trading NSW here
Don't pass on the "Baby Natalie" email more info here
Don't pass on the "It takes guts to say Jesus" email - it's a hoax more info here
From Fair Trading Qld - 'free' mobile ringtones come at a cost
New Vic real estate laws (from 1 July 2005) here
Tougher Qld toy safety standards (from 1 July 2005) here
CAV Link newsletter from Consumer Affairs Victoria (June 2005) here
Telecommunications Industry Ombudsman (TIO) calls on industry to improve telemarketing practices (May 2005) here
Three industry codes for child protection in online and mobile access (May 2005) here
Telecommunications Industry Code - Consumer Contracts (March 2005) (This Code seeks to ensure that the terms of contracts between service providers and residential and small business consumers are fair and are presented by service providers in a form that is readily accessible, legible and capable of being readily understood by consumers.) here
2004 Annual Reports:
Energy & Water Ombudsman (Victoria) here
Energy & Water Ombudsman NSW here
Energy Industry Ombudsman SA here
Insurance Ombudsman Service here
Telecommunications Industry Ombudsman here
Banking & Financial Services Ombudsman here
Health Services Commissioner here
New Electricity Industry Code for Qld here
New WA Electricity Customer Service Code here
Consumer Affairs Victoria warning about mobile phone contracts here
The latest "Little Black Book of Scams" here
Info on ADMA's 'do not contact' service here
ACCC's consumer newsletter July 04
Complain about an international trader at http://www.econsumer.gov/
9 0 # code hoax back
Don't be a "Scam Sucker"!- New Direct Marketing Code (QLD)
- Changes to the Code of Fair Practice for Retirement Villages (WA)
- ACCC's page on e-commerce (all sorts of interesting ecommerce stuff)
- Franchising industry participants
- Mandatory comparison rates - fixed term credit
- VIC: Fare go for taxi passengers
- Consumer Tool Kits for Mobile Phones, Fixed Lines and Internet
- QLD: Have your say on secondhand car dealers
- Worldwide Consumer Fraud Guidelines
- VIC: Complaints against doctors rise
- Fitness industry and gym complaints
- Australia to take action on spam
- $1.2m Refunds For Misled Consumers
- Telstra ad "misled customers"
- Red alert on bank fees
- Bankers target identity fraud
- Your say - Qld's car rental industry
- New direct marketing restrictions in Vic
- New ombudsman for wheat growers' complaints
- Changing electricity retailer in NSW
- New Chairperson for EWON Council
- New laws for Introduction Agents (QLD)
- New paper on Spam (ISOC)
- New Credit Union complaints scheme
- Call centre for one stop banking, insurance and investment assistance
- New safeguards for NSW car buyers
- Crikey.com.au
- NSW Community Services Commission merges with State Ombudsman
- Updated Gas Retail Code (Vic)
- ANZ Bank to pay customers $7million
- Retirement Village Contracts
- ACCC's Petrol Price Initiative
- Useful info on scams (WA)
- Written-off Vehicle Certificates
- Real Estate Practice Code of Conduct (Qld)
- Motor Dealing Practice Code of Conduct (Qld)
- New Tax Watchdog
- Food labelling
- Internet gambling content (& industry code)
- New Code of Banking Practice
- NEW EFT CODE FROM 1 APRIL 2002
- ACCC calls for clearer insurance info
- Important reforms to the financial services industry
- QLD - 'No door to door' stickers
- Annual Report - Telecommunications Industry Ombudsman
- Full Retail Competition in Electricity in Victoria
- Final Report - Review of Banking Code of Practice
- ACCC unconscionable conduct brochures
- Guidelines to National Privacy Principles
- ACCC's forums on advertising and selling in Rural and Regional Australia
- ACCC's Consumer Express newsletter
- Produce and Grocery Industry Ombudsman
- Community Services Complaints
- WA Fair Trading - new name
- Global Consumer Protection website
- NSW - advertising materials
- Archives - Watch out for it!
- Please note : we aim to remove stories that are no longer linked, so the archives are "active" links only.
ATM scam - travellers watch out- Dodgy seminars
- Scam mail
- "Jason Lee" chain letter
- The spy inside your home computer (BBC News)
- Fake email greeting cards
- Business invoice scams
- Dangerous confectionary banned
- Domain name renewals
- Don't be fooled by chain letters
- Overseas lottery warning
- FBI Internet fraud site
- Domain name renewal
