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          VIC NSW  QLD  SA WA TAS ACT   NT

          VICTORIA

          (1) Energy and Water Ombudsman (Victoria) (EWOV)

          EWOV deals with complaints between Victorian water customers and their water (and gas and electricity)
          corporations. Its services are independent of the water corporations and free to customers.

          The Ombudsman has the power to make a binding decision, including compensation of up to $20,000
          (and up to $50,000 if you and the company both agree).

          Freecall: 1800 500 509           (all of Victoria)
          Freefax: 1800 500 549
          Interpreter service: 131 450 (Interpreter service - toll free - local call cost)
          National Relay Service: 133677 (for hearing/speechimpaired)
          GPO Box 469 Melbourne 3001
          Email EWOV
          EWOV's website
          How to lodge your complaint
          Useful information:
          • Victorian Water Customer Service Code 2012 (Urban)
          • Victorian Water Customer Service Code 2012 (Rural)
          • Other information on the Essential Services Commission's website to help you
            better understand your rights and responsibilities
          (2) Environment Protection Authority

          If the complaint is about an environmental matter.
          The Herald and Weekly Times Tower
          40 City Road Southbank
          Phone - (03) 9695 2777 (24 hours)           - Melbourne metro
          Freecall™ 1800 444 004 (24 hours)           - rest of Victoria
          Litter Report Line - 1800 352 555

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          NEW SOUTH WALES

          (1) Energy & Water Ombudsman NSW (EWON)

          EWON provides free and independent dispute resolution for customers of some NSW water companies.

          Freecall: 1800 246 545
          Freefax: 1800 812 291
          National Relay Service           (for hearing/speechimpaired) - 133677
          PO Box A2436 Sydney South NSW 1235

          EWON's online complaint form
          EWON email link
          EWON's web site
          EWON's Annual Report
          Information about making a complaint to EWON

          (2) NSW Ombudsman

          Complaints must be in writing, but you can ring for advice and assistance.
          Translation assistance is also available.
          Level 24, 580 George St Sydney 2000
          Phone - Tollfree 1800 451 524           (inside NSW)
          (02) 9286 1000           (Sydney metro)
          Fax - (02) 9283 2911
          TTY - (02) 9264 8050           (Deaf and hearing impaired)
          Email link to NSW Ombudsman
          NSW Ombudsman website link

          (3) Environment Protection Authority

          If the complaint is about an environmental matter.

          Click for link to contact info.
          Phone: Pollution Line (24 hours) (02) 9995 5555 (in Sydney) or 131 555 (outside Sydney but in NSW for local call cost)
          Fax: (02) 9995 5911
          Write to: PO Box A290 Sydney South 1232

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          QUEENSLAND

          (1) Energy and Water Ombudsman Queensland (EWOQ)

          The Energy and Water Ombudsman Queensland is a free and independent dispute resolution service for
          water customers in south east Queensland - for complaints after 1 January 2011.

          Freecall: 1800 662 837
          Website: www.ewoq.com.au
          Fax: (07) 3227 7068
          Email: complaints@ewoq.com.au
          Post: PO Box 3640 South Brisbane Qld 4101

          Information which may help you with your complaint:

          • how to make a complaint to EWOQ
          • EWOQ's on-line complaint form
          • Queensland Water Commission's frequently asked questions on the Customer Water and Wastewater Code
            and the Energy and Water Ombudsman
          • Customer Water and Wastewater Code


          (2) Ombudsman Queensland

          For water complaints before 1 January 2011.
          Freecall: 1800 068 908           (within Qld only) or (07) 3005 7000 (Brisbane metro)
          TTY: 3006 8174
          Write to: GPO Box 3314 Brisbane 4001
          Street address: Level 25 288 Edward St Brisbane 4000
           Fax: (07) 3005 7067
          Online Complaint form
          Email

          (3) Environmental Protection Agency
          If the complaint is about an environmental matter.
          160 Ann St Brisbane 4000
          Phone - Pollution Hotline - 1300 130 372 (24 hours; Qld-wide)

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          SOUTH AUSTRALIA

          (1) Energy & Water Ombudsman South Australia (EWOSA)

          The Energy & Water Ombudsman can investigate and resolve disputes between customers and
          water (and electricity & gas) companies.           This is an independent and free service, available to domestic
          and business customers.

          GPO Box 2947 Adelaide 5001
          Phone - Freecall 1800 665 565 (within SA)           (08) 8216 1888 (overseas and interstate)
          Facsimile - 1800 665 165 (within SA)           (08) 8216 1844 (overseas and interstate)
          Translating & interpreting service (TIS): 131450
          National Relay Servicer: 133677
          Email link
          EWOSA website

          Useful information:

          • EWOSA's information on how to make a complaint
          • EWOSA fact sheets for customers

          (2) Environment Protection Agency

          If the complaint is about an environmental matter
          Level 8, 250 Victoria Square, Adelaide SA 5000
          Pollution complaints - (08) 8204 2004
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          WESTERN AUSTRALIA

          (1) Office of Water Regulation (OWR)

          OWR will investigate and conciliate water complaints where other avenues have not been successful. If you request it, OWR can offer you an arbitration process to settle disputes.

          Freecall: 1800 658 611 (inside WA) or (08) 9213 0100 (Perth metro) - water complaints line.
          Go to the OWR website

          (2) State Ombudsman

          Only if you are not satisfied with the outcome from the Office of Water Regulation.
          (3) Department of Environmental Protection

          For complaints of an environmental nature.

          Phone: (08) 92227000
          Pollution complaints: (8am to 5pm) (08) 9222 7123
          Pollution emergencies: (after hours only) 1800 018 800
          Fax: (08) 9322 1598
          Write to: Westralia Square Building 141 St Georges Tce Perth 6000

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          TASMANIA

          (1) Ombudsman Tasmania

          GPO Box 960 Hobart TAS 7001
          Phone: 1800 001 170           (free call)
          Fax: (03) 6233 8966
          Email
          Online complaint form
          How to make a complaint

          (2) Environment, Planning & Scientific Services Section

          Department of Primary Industries, Water & Environment
          If the complaint is about an environmental matter.
          134 Macquarie St Hobart 7000
          Phone: 1800 005 171 (Pollution incidents and complaints)
          Fax: (03) 62333800

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          ACT

          (1) Essential Services Consumer Council of the ACT (ESCC)

          The ESCC deals wth water issues and complaints.

          Level 6 Eclipse House, 197 London Circuit, Canberra 2601
          PO Box 578 Civic Square ACT 2608
          Phone - (02) 6207 7740
          Fax - (02) 6207 7739
          Email the Council

          (2) Environment ACT

          Environment Protection Unit - iIf the complaint is about an environmental matter.
          PO Box 144 Lyneham 2602
          Phone: (02) 6207 9777

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          NT

          (1) Ombudsman NT
          Phone: 1800 806 380           (toll free)

          Darwin: 12 Floor, NT House, 22 Mitchell Street
          GPO Box 1344 Darwin 0801
          Phone - (08) 8999 1818
          Fax - (08) 8999 1828

          Alice Springs: Ground Floor, Centrepoint Building
          Hartley Street, Alice Springs 0870
          PO Box 2388, Alice Springs 0871
          Phone - (08) 8951 5818
          Fax - (08) 8951 5828

          Website
          Making a complaint
          Online complaint form

          (2) Department of Lands, Planning and Environment
          Contact if the complaint is about an environmental matter.
          The Department administers the Waste Management and Pollution Control Act and co-ordinates referral of
          pollution complaints across the Territory.
          Freecall - Pollution response line - 1800 064567 (24 hours - Territory-wide)


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