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To complain about a water company or a water authority
- Click on the box for your State or Territory
VIC NSW QLD SA WA TAS ACT NT
- VICTORIA
(1) Energy and Water Ombudsman (Victoria) (EWOV)
EWOV deals with complaints between Victorian water customers and their water (and gas and electricity)
companies. Its services are independent of the water companies are free to customers.
The Ombudsman has the power to make a binding decision, including compensation of up to $20,000
(and up to $50,000 if you and the company both agree). -
Freecall: 1800 500 509 (all of Victoria)
Freefax: 1800 500 549
Interpreter service: 131 450 (Interpreter service - toll free - local call cost)
National Relay Service: 133677 (for hearing/speechimpaired)
GPO Box 469 Melbourne 3001
Email EWOV
EWOV's website
How to lodge your complaint
The Victorian Water Customer Service Code and other information on the Essential Services Commission's website
will help you better understand your rights and responsibilities.
- (2) Environment Protection Authority
- If the complaint is about an environmental matter.
- The Herald and Weekly Times Tower
40 City Road Southbank
Phone - (03) 9695 2777 (24 hours) - Melbourne metro
Freecall™ 1800 444 004 (24 hours) - rest of Victoria
Litter Report Line - 1800 352 555
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- NEW SOUTH WALES
(1) Energy & Water Ombudsman NSW (EWON)
EWON provides free and independent dispute resolution for customers of some NSW water companies.
Freecall: 1800 246 545
Freefax: 1800 812 291
National Relay Service (for hearing/speechimpaired) - 133677
PO Box K1343 Haymarket 1240
Lodge your complaint by phone, email, fax, mail, online or in person.
Use EWON's online Complaint form here
EWON email link- EWON's Annual Report
Information on customer rights and obligations on EWON's site
(2) NSW Ombudsman
- Complaints must be in writing, but you can ring for advice and assistance.
- Translation assistance is also available.
- Level 24, 580 George St Sydney 2000
Phone - Tollfree 1800 451 524 (inside NSW)
(02) 9286 1000 (Sydney metro)
Fax - (02) 9283 2911
TTY - (02) 9264 8050 (Deaf and hearing impaired)- Email link to NSW Ombudsman
- NSW Ombudsman website link
- (3) Environment Protection Authority
- If the complaint is about an environmental matter.
- Click for link to contact info.
- Phone: Pollution Line (24 hours) (02) 9995 5555 (in Sydney) or 131 555 (outside Sydney but in NSW for local call cost)
- Fax: (02) 9995 5911
Write to: PO Box A290 Sydney South 1232
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- QUEENSLAND
(1) Energy and Water Ombudsman Queensland (EWOQ)
The Energy and Water Ombudsman Queensland is a free and independent dispute resolution service for
water customers in south east Queensland - for complaints after 1 January 2011.Freecall: 1800 662 837
Website: www.ewoq.com.au
Fax: (07) 3227 7068
Email: complaints@ewoq.com.au
Post: PO Box 3640 South Brisbane Qld 4101
Information which may help you with your complaint:- how to make a complaint to EWOQ
- EWOQ's on-line complaint form
- Queensland Water Commission's frequently asked questions on the Customer Water and Wastewater Code
and the Energy and Water Ombudsman - Customer Water and Wastewater Code
(2) Ombudsman Queensland
For water complaints before 1 January 2011.
Freecall: 1800 068 908 (within Qld only) or (07) 3005 7000 (Brisbane metro)
TTY: 3006 8174- Write to: GPO Box 3314 Brisbane 4001
Street address: Level 25 288 Edward St Brisbane 4000
Fax: (07) 3005 7067
Online Complaint form
Email
(3) Environmental Protection Agency
- If the complaint is about an environmental matter.
- 160 Ann St Brisbane 4000
- Phone - Pollution Hotline - 1300 130 372 (24 hours; Qld-wide)
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- SOUTH AUSTRALIA
(1) Ombudsman South Australia
5th floor, East Wing, 50 Grenfell Street Adelaide 5000- Freecall 1800 182 150 (within SA) or (08) 8226 8699 (Adelaide metro)
- Fax: (08) 8226 8602
- Email the Ombudsman
- SA Ombudsman's website link
- (2) Environment Protection Agency
If the complaint is about an environmental matter
Level 8, 250 Victoria Square, Adelaide SA 5000
Pollution complaints - (08) 8204 2004
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- WESTERN AUSTRALIA
- (1) Office of Water Regulation (OWR)
- OWR will investigate and conciliate water complaints where other avenues have not been successful. If you request it, OWR can offer you an arbitration process to settle disputes.
- Freecall: 1800 658 611 (inside WA) or (08) 9213 0100 (Perth metro) - water complaints line.
- Go to the OWR website
- (2) State Ombudsman
Only if you are not satisfied with the outcome from the Office of Water Regulation.
- (3) Department of Environmental Protection
- For complaints of an environmental nature.
- Phone: (08) 92227000
- Pollution complaints: (8am to 5pm) (08) 9222 7123
- Pollution emergencies: (after hours only) 1800 018 800
- Fax: (08) 9322 1598
Write to: Westralia Square Building 141 St Georges Tce Perth 6000
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- TASMANIA
(1) Ombudsman Tasmania
GPO Box 960 Hobart TAS 7001
Phone: 1800 001 170 (free call)
Fax: (03) 6233 8966
Email
Online complaint form
- How to make a complaint
- (2) Environment, Planning & Scientific Services Section
Department of Primary Industries, Water & Environment- If the complaint is about an environmental matter.
- 134 Macquarie St Hobart 7000
- Phone: 1800 005 171 (Pollution incidents and complaints)
- Fax: (03) 62333800
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- ACT
- (1) Essential Services Consumer Council of the ACT (ESCC)
The ESCC deals wth water issues and complaints.
Level 6 Eclipse House, 197 London Circuit, Canberra 2601
PO Box 578 Civic Square ACT 2608
Phone - (02) 6207 7740
Fax - (02) 6207 7739
Email the Council
(2) Environment ACT- Environment Protection Unit - iIf the complaint is about an environmental matter.
- PO Box 144 Lyneham 2602
Phone: (02) 6207 9777
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- NT
(1) Ombudsman NT
Phone: 1800 806 380 (toll free)
Darwin: 12 Floor, NT House, 22 Mitchell Street
GPO Box 1344 Darwin 0801
Phone - (08) 8999 1818
Fax - (08) 8999 1828
Alice Springs: Ground Floor, Centrepoint Building
Hartley Street, Alice Springs 0870
PO Box 2388, Alice Springs 0871
Phone - (08) 8951 5818
Fax - (08) 8951 5828
Website
Making a complaint
Online complaint form
- (2) Department of Lands, Planning and Environment
- Contact if the complaint is about an environmental matter.
- The Department administers the Waste Management and Pollution Control Act and co-ordinates referral of
pollution complaints across the Territory.
- Freecall - Pollution response line - 1800 064567 (24 hours - Territory-wide)
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