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To complain about a breach of the Trade Practices Act
- Australian Competition & Consumer Commission (ACCC)
- The ACCC is responsible for the Trade Practices Act 1974 and the Prices
Surveillance Act 1983.
The main parts of the Trade Practices Act 1974 that
deal with consumer protection are -
- misleading or unconscionable conduct (Part
IVA) ( ACCC information on deceptive and misleading conduct and ACCC's Guide to unconscionable conduct)
- unfair practices; product
safety and information; country of origin claims;
conditions
and warranties;
actions against manufacturers/importers
(Part V)
- product liability (Part VA)
- price exploitation in relation
to the new tax system (Part VB)
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- The ACCC has the power to take legal action, impose fines and order compensation.
- Link to ACCC for more information about the ACCC's role
Link to ACCC for more consumer information
- Link to the Trade Practices Act 1974
- How to get assistance or advice on your complaint
- The ACCC has an Infocentre that operates as the initial response centre
for all enquiries and complaints on competition and consumer issues
throughout Australia.
Just ring 1300 302 502 (toll free; Australia-wide).
Check here for other ways you can lodge a complaint with the ACCC
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