To be acted on, your complaint
should be in writing - mail or fax.
Compensation Fund (TCF)
If you have suffered a loss
because a travel agency has collapsed or the agency has not passed your money
on to the service provider, the Travel Compensation Fund will take your complaint
(as long as the loss
is not covered by your travel insurance).
The agency must be an Australian
licensed travel agency.
(You can check this with your
Consumer Affairs/ Fair Trading agency in your state or territory.)
All licensed travel agents
in Australia need to join the TCF, except in the Northern Territory,
which has its own fidelity
fund. You should contact NT
Level 4 303 Pitt Street Sydney
2095 Phone - (02) 9261 3288
Freecall 1800 021 024 Fax - (02) 9267 2100 TCF email link