The TIO is a national scheme
that assists residential and small business customerswith telephone and internet
services complaints about telecommunications companies.Its services are free
and independent of the telecommunications companies,
consumer groups and government.
The Ombudsman has the power
to make determinations (up to $10,000)
that are binding on the telecommunications
company or the internet service provider,and recommendations (up to
$50,000).
PO Box 276 Collins Street
West Melbourne 8007
Level 3, 595 Collins St, Melbourne 3000
Phone - Freecall 1800 062 058 (Australia wide)* Fax - Freefax 1800 630 614 TTY - Freecall 1800 675 692 (hearing impaired) Translator and Interpreter
Service -
Ring 131450 (Tollfree) and ask for the TIO on 1800 062 058 *Calls from mobile phones charged at applicable mobile rate. Email TIO
website
How to complain
Go to information about lodging a complaint with the TIO and
to the forms you can use.
Or ring or fax the TIO on the numbers above.
Useful information
(1) Information on relevant Codes of Practice (on the TIO's web site) here
(3) The Customer Service Guarantee issued in 2000 by the Australian
Communications and Media Authority (ACMA) (formerly the Australian
Communications Authority)
requires telephone companies to meet
minimum performance requirements and
to provide customers with
financial compensation when these are not met.