The TIO is a national external dispute resolution (EDR) scheme that assists residential and
small business customers
with telephone and internet services complaints about telecommunications companies.
The TIO's services are free
and it is independent of the telecommunications companies,
government
and consumer groups.
The Ombudsman has the power
to make determinations (up to $10,000)
that are binding on the telecommunications
company or the internet service provider,
and recommendations (up to
$50,000).
PO Box 276 Collins Street
West Melbourne 8007
Level 3, 595 Collins St, Melbourne 3000
Phone - Freecall 1800 062 058 (Australia wide)* Fax - Freefax 1800 630 614 TTY - Freecall 1800 675 692 (hearing impaired) Translator and Interpreter
Service -
Ring 131450 (Tollfree) and ask for the TIO on 1800 062 058 *Calls from mobile phones charged at applicable mobile rate. Email TIO
website
(4) Regulatory fact sheetsfrom the Australian
Communications and Media Authority (ACMA)
(5) The Customer Service Guarantee issued by ACMA
requires telephone companies to meet
minimum performance requirements and
to provide customers with
financial compensation
when these are not met.