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To complain about a real estate agent, auctioneer, land valuer or property valuer

There are a number of avenues for lodging a complaint about a real
estate agent or land valuer.

(1) Consumer Affairs / Fair Trading / Consumer Protection agencies

Each State or Territory's Consumer Affairs / Fair Trading / Consumer
Protection department is responsible for licensing of estate agents in that
State/Territory. See contact information for your state below.

(2) Australian Competition and Consumer Commission (ACCC)

The ACCC can deal with breaches of the Trade Practices Act 1974.
For example, you may think that you've been deceived or misled by a
real estate agent. For more information about the Trade Practices Act
1974 and the ACCC, click here.

"Fair and Square: A guide to the Trade Practices Act for the real estate industry".

This publication was written for the real estate sector by the Small
Business Unit of the ACCC, in consultation with the real estate industry.
It covers familiar market situations under which the Trade Practices Act
applies to real estate agents. A useful publication for consumers also.
It's on the ACCC site here.

(3) Real Estate Institute of Australia (REIA)

The REIA has Principles of Conduct (a public statement of the ethics expected to be upheld by all REI members,
as well as the employees of those members, in their dealings with the public and other real estate practitioners).

If you have a complaint about the behaviour of a member of the Real Estate Institute you can lodge a complaint
with your State or Territory Office of Fair Trading/Consumer Affairs. See contact information for your state below.
The local branch of the Real Estate Institute may also be able to help.

(4) Australian Property Institute (API)

The Australian Property Institute represents property professionals throughout Australia and overseas.
API members include residential, commercial and plant and machinery valuers, property advisers, property analysts and fund
managers, property lawyers, and property researchers and academics.API's primary role is to set and maintain the
highest standards of professional practice, education, ethics and professional conduct for it members and the broader property
profession. API's Code of Professional Conduct is a public statement of the principles, values and behaviour expected of
API members. API (together with the Property Institute of New Zealand) also publishes valuation property standards.

(5) Agents Boards (in some States and Territories).
See contact information for your state below.

VIC	NSW	QLD	SA	WA	TAS	ACT	NT

VICTORIA

(1) Consumer Affairs Victoria
Estate Agents Resolution Service
Phone - 1300 737 030

Link to CAV info on Buying and Selling Property.

(2) The Real Estate Institute of Victoria (REIV)

335 Camberwell Road Camberwell 3124
Phone - (03) 9205 6666
Fax - (03) 9205 6699

Member Code of Conduct which may help you understand your rights and responsibilities
Information about getting advice & lodging complaints

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NEW SOUTH WALES

(1) Department of Fair Trading
Contact information
Real estate agents 'rules of conduct'

(2) Real Estate Institute of NSW

30 -32 Wentworth Ave Sydney South 2000
Phone - (02) 9264 2343 Public enquiry line

The REINSW can reprimand , suspend, fine or expel a member,

or require additional training.

The REINSW's site includes a link to its Code of Practice (which may help you understand your rights and responsibilities)
and a range of consumer fact sheets. There's nothing about how to make a complaint about a real estate agent though.

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QUEENSLAND

(1) Office of Fair Trading

Takes complaints about real estate agents and salespersons
Phone - (07) 3246 1520
More about OFT information here.

Legislated property agent codes of practice
Some are linked for you below:
the Real Estate Agency Practice Code of Conduct (Qld)

the Auctioneering Practice Code of Conduct (Qld)
the Property Developer Practice Code of Practice (Qld)

(2) The Real Estate Institute of Queensland (REIQ)

Real Estate House 21 Turbo Drive Coorparoo 4151
Phone - (07) 38915711
Fax - (07) 38915742
Consumer information on the REIQ site
About the Consumer Advisory Service
Standards of business practice on the REIQ site.

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SOUTH AUSTRALIA

(1) Office of Consumer & Business Affairs (OCBA)
Phone - (08) 8204 9777
OCBA's real estate information
For advice & complaints

(2) Real Estate Institute of SA

249 Greenhill Rd Dulwich 5065
Phone - (08) 8366 4300
Public Advisory service - (08) 8366 4345
REISA Real Estate Code, which will help you understand your rights and responsibilities

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WESTERN AUSTRALIA

(1) Real Estate and Business Agents
How to lodge a complaint
Code of conduct for agents and sales representatives

(2) Consumer Protection Office
For advice and complaints about real estate agents,

business agents, settlement agents, land valuers
Advice line: 1300 30 40 64

(3) Real Estate Institute of WA (REIWA)
215 Hay Subiaco 6008

Phone - (08) 9380 8222

Fax - (08) 9381 9260

Agent code of conduct
Auction code of practice

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TASMANIA

(1) Office of Consumer Affairs and Fair Trading

Complaints about residential tenancy matters

(2) Property Agents Board

The functions of the Board include to receive, investigate and determine complaints against property agents.

2 Davey St Hobart 7000

Phone - (03) 6234 2700
Fax - (03) 6234 2216 
Email
Website
Code of conduct

(3) Real Estate Institute of Tasmania
33 Melville St Hobart 7000
Phone - (03) 6223 4769
Q&A about buying and selling

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ACT

(1) Consumer Affairs Bureau

(2) Agents Board of ACT

Phone - (02) 6205 0603 (Fair Trading info line)

Fax - (02) 6207 7783

(3) Real Estate Institute of the ACT

16 Thesiger Court, Deakin West ACT 2600
PO Box 22, Deakin West ACT 2600
Phone: (02) 6282 4544
Fax: (02) 6285 1960
Email

Website
Consumer information

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NORTHERN TERRITORY

(1) Office of Consumer Affairs & Fair Trading

(2) Real Estate Institute of the NT

Real Estate House - Unit 3, 6 Lindsay Street Darwin NT 0800

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