There are a number of avenues for lodging a complaint about a real
estate agent or land valuer.
- (1) Consumer Affairs / Fair Trading / Consumer Protection
- Each State or Territory's
Consumer Affairs / Fair Trading / Consumer
is responsible for licensing
of estate agents in that
contact information for your state below.
(2) Australian Competition and Consumer Commission (ACCC)
The ACCC can deal with breaches of the Trade Practices Act 1974.
For example, you may think that you've been deceived or misled by a
real estate agent. For more information about the Trade Practices Act
1974 and the ACCC, click here.
"Fair and Square: A guide to
the Trade Practices Act for the real estate industry".
This publication was written for the real estate sector by the Small
Business Unit of the ACCC, in consultation with the real estate industry.
It covers familiar market situations under which the Trade Practices Act
applies to real estate agents. A useful publication for consumers also.
It's on the ACCC site here.
(3) Real Estate Institute of Australia (REIA)
The REIA has Principles of Conduct (a public statement of the ethics expected to be upheld by all REI members,
as well as the employees of those members, in their dealings with the public and other real estate practitioners).
If you have a complaint about the behaviour of a
member of the Real Estate Institute you can lodge a complaint
with your State or Territory Office of Fair Trading/Consumer Affairs. See contact information for your
The local branch of the Real Estate Institute may also be able to help.
(4) Australian Property Institute (API)
The Australian Property Institute represents property professionals throughout Australia and overseas.
API members include residential, commercial and plant and machinery valuers, property advisers, property analysts and fund
managers, property lawyers, and property researchers and academics.API's primary role is to set and maintain the
highest standards of professional practice, education, ethics and professional conduct for it members and the broader property
profession. API's Code of Professional Conduct is a public statement of the principles, values and behaviour expected of
API members. API (together with the Property Institute of New Zealand) also publishes valuation property standards.
Boards (in some States and Territories).
See contact information for your state below.
- (1) Consumer
Estate Agents Resolution Service
Phone - 1300 737 030
- Link to CAV info on Buying and Selling Property.
Phone: (08) 89818905
- (2) The Real
Estate Institute of Victoria (REIV)
- 335 Camberwell Road Camberwell
Phone - (03) 9205 6666
Fax - (03) 9205 6699
- Member Code
of Conduct which may help you understand your rights and responsibilities
Information about getting advice & lodging complaints
- NEW SOUTH
(1) Department of Fair
Real estate agents 'rules of conduct'
(2) Real Estate Institute of NSW
- 30 -32 Wentworth Ave Sydney South 2000
Phone - (02) 9264 2343 Public enquiry line
- The REINSW can reprimand , suspend, fine or expel a member,
- or require additional training.
- The REINSW's site includes a link to its Code of Practice (which may help you understand your rights and responsibilities)
and a range of consumer fact sheets. There's nothing about how to make a complaint about a real estate agent though.
- (1) Office
of Fair Trading
- Takes complaints about real
estate agents and salespersons
Phone - (07) 3246 1520
More about OFT information here.
- Legislated property agent codes of practice
Some are linked for you below:
Estate Agency Practice Code of Conduct (Qld)
- the Auctioneering
Practice Code of Conduct (Qld)
the Property Developer Practice Code of Practice (Qld)
- (2) The Real
Estate Institute of Queensland (REIQ)
- Real Estate House 21 Turbo
Drive Coorparoo 4151
Phone - (07) 38915711
Fax - (07) 38915742
Consumer information on the REIQ site
About the Consumer Advisory Service
Standards of business practice on the REIQ site.
- SOUTH AUSTRALIA
- (1) Office
of Consumer & Business Affairs (OCBA)
Phone - (08) 8204 9777
OCBA's real estate information
For advice & complaints
Estate Institute of SA
- 249 Greenhill Rd Dulwich
Phone - (08) 8366 4300
Public Advisory service - (08) 8366 4345
REISA Real Estate Code, which will help you understand your rights and responsibilities
(1) Real Estate and Business Agents
How to lodge a complaint
Code of conduct for agents and sales representatives
For advice and complaints about real estate agents,
- business agents, settlement
agents, land valuers
Advice line: 1300 30 40 64
Estate Institute of WA (REIWA)
215 Hay Subiaco 6008
- Phone - (08)
- Fax - (08) 9381 9260
- Agent code of conduct
Auction code of practice
- (1) Office
of Consumer Affairs and Fair Trading
- Complaints about residential
(2) Property Agents Board
- The functions of the Board include to receive, investigate and determine complaints against property agents.
- 2 Davey St Hobart 7000
- Phone - (03) 6234 2700
Fax - (03) 6234 2216
Code of conduct
- (3) Real
Estate Institute of Tasmania
33 Melville St Hobart 7000
Phone - (03) 6223 4769
Q&A about buying and selling
- (2) Agents Board of ACT
- Phone - (02) 6205 0603
(Fair Trading info line)
- Fax - (02) 6207 7783
- (3) Real
Estate Institute of the ACT
16 Thesiger Court, Deakin West ACT 2600
PO Box 22,
Deakin West ACT 2600
Phone: (02) 6282 4544
Fax: (02) 6285 1960
- (1) Office of Consumer
Affairs & Fair Trading
- (2) Real
Estate Institute of the NT
- Real Estate House - Unit 3, 6 Lindsay Street Darwin NT 0800
Fax: (08) 89813683
Principles of conduct