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To complain about public transport
- (1) In Victoria, the Public Transport Ombudsman (Victoria) (PTOV) handles
public transport complaints that haven't been able to be resolved
directly with the transport companies in the first instance.
There's more information about the PTOV below.
(2) In NSW, the Transport Infoline is the place to go below
(3) In South Australia, you can contact the taxi customer feedback line.
(4) In other States, you should contact your State Ombudsman.
Click here and scroll down for contact information for these offices. - Public Transport Ombudsman Victoria
The Public Transport Ombudsman Victoria (PTO) deals with public
transport complaints in Victoria.
The PTO is independent of the public transport operators and its services are free.
It will take complaints that people who use or are affected by public passenger
transport services, or the public transport activities of the operators,
have been unable to resolve with the company directly.
To date, Victoria is the only state with such a scheme for public transport.
PO Box 538, Collins Street West, Melbourne 8007
Freecall - 1800 466 865
TTY - 1800 809 623
Fax - (03) 8623 2100
Website
What the PTO can deal with and how it does that here
Online complaint form
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NSW Transport Infoline
Buses, trains, ferries, taxis:
Telephone: 131500
Links to forms for bus, train and ferry services
Transport Infoline website
South Australia -
Taxi customer feedback line on 1300 311 108
More information about taxi complaints (scroll down)
(5) Under the Disability Discrimination Act 1992, the Human Rights and
Equal Opportunity
Commission (HREOC)
has a role in handling discrimination complaints,
including in relation to
public transport. More about HREOC here.