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To complain about public transport
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(3) Under the Disability Discrimination Act 1992, the Human Rights and
Equal Opportunity
Commission (HREOC)
has a role in handling discrimination complaints,
including in relation to
public transport. More about HREOC here.
The Public Transport Ombudsman Victoria (PTO) deals with public
transport complaints
in Victoria.
The PTO is independent of the public transport operators and its services are free.
It will take complaints from people who use or are affected by public passenger
transport
services, or the public transport activities of the operators.
To date, Victoria is the only state with such a scheme for public transport.
PO Box 538, Collins Street West, Melbourne 8007
Freecall - 1800 466 865
Fax - (03) 8623 2100
Go to the PTO website
Email link to the PTO
NSW Transport Infoline
Buses, trains, ferries:
Telephone: 131500
Links to forms for bus, train and ferry services
Transport Infoline website
Taxis:
Taxi
complaints hotline: 1800 648 478
Link to form for taxis
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