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To complain about public transport
- (1) In Victoria, the Public Transport Ombudsman Victoria (PTO) handles
public transport complaints. There's more information about the PTO below.
(2) In NSW, the Transport Infoline is the place to go below
(3) In other States, you should contact your State Ombudsman.
Click here and scroll down for contact information for these offices. - Public Transport Ombudsman Victoria
The Public Transport Ombudsman Victoria (PTO) deals with public
transport complaints in Victoria.
The PTO is independent of the public transport operators and its services are free.
It will take complaints from people who use or are affected by public passenger
transport services, or the public transport activities of the operators.
To date, Victoria is the only state with such a scheme for public transport.
PO Box 538, Collins Street West, Melbourne 8007
Freecall - 1800 466 865
Fax - (03) 8623 2100
Go to the PTO website
Email link to the PTO - Useful information:
- what the PTO can deal with and how it does that here
- the PTO's online complaint form
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NSW Transport Infoline
Buses, trains, ferries:
Telephone: 131500
Links to forms for bus, train and ferry services
Transport Infoline website
Taxis:
Taxi complaints hotline: 1800 648 478
Link to form for taxis
(3) Under the Disability Discrimination Act 1992, the Human Rights and
Equal Opportunity
Commission (HREOC)
has a role in handling discrimination complaints,
including in relation to
public transport. More about HREOC here.