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To complain about the safety of a consumer product - You can lodge a complaint with your state or territory Consumer Affairs/Fair Trading / Consumer Protection agency (see links for these offices below).
- Important information
From 1 January 2011, under the Competition and Consumer Act 2010, the same product safety laws apply in all Australian states and territories.
See the Product Safety Australia website for product safety alerts, frequently asked questions, tips, myths and more.
Watch for product recalls on the Product Safety Recalls Australia site.
The Australian Competition and Consumer Commission has prepared a product safety guide for businesses and legal practitioners. You can use the information in this guide to help you understand the new product safety obligations on businesses and to frame your complaint.
- Click on your state or territory below for contact information for
your Consumer Affairs/Fair Trading agency.
VIC NSW QLD SA WA TAS ACT NT
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