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            Aged Care Complaints Investigation Scheme

          The Aged Care Complaints Investigation Scheme is available to anyone who has a complaint or concern about an Australian Government-subsidised aged care service (residential or community care).

          The complaint may be about any aspect of an Australian Government subsidised aged care service that should be provided or made available to people receiving care. This may include care, catering, financial matters, hygiene, security, activities, choice, comfort and safety. 
            Department of Health and Ageing
            GPO Box 9848 in your capital city
            ACT address is MDP 42 GPO Box 9848 Canberra 2601
            Phone - Freecall™ 1800 550 552                         (national complaints line)
            Fax - (02) 6289 1330
            Switchboard (02) 6289 1555
            CIS website
            Online complaint form

            Useful information

            • Your rights (residential care services)
            • Advocacy services that can help you lodge your complaint
            • Info sheet on the role of the Aged Care Commissioner
            • Link to Aged Care Act 1997 and Principles made under that Act.
            • Charter of Residents' rights and responsibilities
            • Standards of care in aged care homes

          If you're not satisfied with an aspect of the way the Aged Care Complaints Investigation Scheme has handled your complaint, the Aged Care Commissioner may be able to look into that.
          Commissioner's           website

            You may also complain to the Health Services Complaints body             in your state or territory.
             
             
             
             

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