-
To complain about a mortgage transaction, credit product or service
Credit Ombudsman Service - breached relevant laws
- breached the Mortgage & Finance Association of Australia (MFAA) code of practice or other recognised codes of practice
- not met standards of good practice in the credit industry
- acted unfairly towards you.
- Information which may help you lodge your complaint:
- COSL information about making a complaint
- COSL's online complaint form
- Questions and answers about making a complaint to COSL
- The Credit Ombudsman Service replaced the Mortgage Industry Ombudsman Scheme from February 2004.
Go from here to CATEGORIES HOME TOP OF PAGE
The Credit Ombudsman Service is a free and independent external dispute resolution scheme. It provides consumers with an alternative to legal proceedings for resolving disputes with providers operating in the credit marketplace.
The provider must, however, be a member of the Credit Ombudsman Service.
If your complaint
relates to a bank, insurer, financial planner or investment adviser, you should contact the Financial Ombudsman Service.
COSL can investigate a complaint about a product offered by one of its members, including mortgages, credit cards, savings accounts, lenders mortgage insurance, offset accounts, redraws.
In general, you can make a complaint to the Credit Ombudsman Service if you believe that the provider you have dealt with has:
The Ombudsman can investigate and resolve disputes up to $250,000.
Level 7, 287 Elizabeth St Sydney
2000
PO Box A252 Sydney South 1235
Phone - 1300 78 08 08
(consumers) or (02) 9273 8400
Fax - (02) 9261 2798
Email
link
Website link