The Credit Ombudsman Service is a free and independent external dispute resolution scheme. It provides consumers with an alternative to legal proceedings for resolving disputes with providers operating in the credit marketplace.
The provider must, however, be a member of the Credit Ombudsman Service.
If your complaint relates to a bank, insurer, financial planner or investment adviser, you should contact the Financial Ombudsman Service.
COSL can investigate a complaint about a product offered by one of its members, including mortgages, credit cards, savings accounts, lenders mortgage insurance, offset accounts, redraws.
In general, you can make a complaint to the Credit Ombudsman Service if you believe that the provider you have dealt with has:
The Ombudsman can investigate and resolve disputes up to $250,000.