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To complain about a mortgage transaction, credit product or service
Credit Ombudsman Service - breached relevant laws
- breached the MIAA Code of Practice or other recognised codes of practice
- not met standards of good practice in the credit industry
- acted unfairly towards you.
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- How to complain
- You can lodge your complaint by phone, fax, in writing, by email or online.
Further information on the Ombudsman's processes.
- The Credit Ombudsman Service replaced the Mortgage Industry Ombudsman Scheme from February 2004.
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The Credit Ombudsman Service is a free and independent external dispute resolution scheme. It provides consumers with an alternative to legal proceedings for resolving disputes with providers operating in the credit marketplace.
The provider must, however, be a member of the Credit Ombudsman Service.
If your mortgage complaint relates to a bank, you should contact the Banking and Financial Services Ombudsman.
Credit products covered by the Credit Ombudsman include redraw facilities, mortgage minimiser products, credit card products, lenders mortgage insurance products, deposit bonds, consumer credit insurances and 'credit management' advice (other than financial product advice that is regulated under the Financial Services Reform Act).
In general, you can make a complaint to the Credit Ombudsman Service if you believe that the provider you have dealt with has:
The Ombudsman can investigate and resolve disputes up to $100,000.
Level 7, 287 Elizabeth St Sydney
2000
PO Box A252 Sydney South 1235
Phone - 1300 78 08 08
(consumers) or (02) 9273 8400
Fax - (02) 9261 2798
Email
link
Website link