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To complain about a jeweller
- Jewellers Association of Australia (JAA)
- The JAA offers a dispute resolution service to help find amicable solutions to problems that may arise from time to time. This service is free, independent and confidential.
In 1994, the JAA developed the Jewellery & Timepieces Industry Code.- As a voluntary industry code, it does not replace state or federal law, but it will call to account JAA members and require them to comply with its regulations. The Code Administration Committee investigates specific complaints, and if appropriate, refers them to the state or territory Consumer Affairs / Fair Trading agency or the ACCC.
- You can get a copy of the Code from the JAA.
- You may also find the JAA Questions and Answers info useful here
- How to complain
- Make contact to check whether the jeweller is a member of the JAA. Even if he/she is not, the JAA may still be able to help you. Ring to see. Your formal complaint will need to be put in writing.
- Suite 106, 270 Pacific Highway, Crows Nest NSW 2065
Freecall 1800 657 762
Phone: 02 9437 4522
Fax: 02 9437 4533- Email link to JAA
- Link to JAA website
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