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To complain about a jeweller
- Jewellers Association of Australia (JAA)
- The JAA offers a dispute resolution service.
Where the jeweller is a JAA member, the service is free.
Where the jeweller isn't a JAA member, there is a filing fee.
If the JAA's process does not resolve the matter for you, you can contact your
State or Territory Office of Fair Trading/Consumer Affairs.
JAA's dispute resolution process
In 2009, the JAA developed the Jewellery Industry Code of Practice.- As a voluntary industry code, it does not replace state or federal law,
but the JAA can require members to comply with its regulations.
It's available on the JAA website.
Suite 33, Level 8, 99 York Street Sydney 2000
Phone: 02 9262 2862
Fax: 02 9262 2541
Email
Website -
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