The JAA offers a dispute resolution service.
Where the jeweller is a JAA member, the service is free.
Where the jeweller isn't a JAA member, there is a filing fee.
If the JAA's process does not resolve the matter for you, you can contact your
State or Territory Office of Fair Trading/Consumer Affairs.
In 2009, the JAA developed
the Jewellery Industry Code of Practice.
As a voluntary industry code,
it does not replace state or federal law,
but the JAA can require members to comply with its regulations. It's available on the JAA website. Suite 33, Level 8, 99 York Street Sydney 2000 Phone: 02 9262 2862 Fax: 02 9262 2541 Email Website