To complain about an
e-commerce/online sale or transaction
- You may also find the 'Australian Guidelines for Electronic Commerce' useful. They seek to promote
consumer confidence in electronic commerce, by providing guidance to businesses
on how to deal with consumers when engaged in business-to-consumer electronic
commerce. The guidelines update and replace the Australian E-Commerce Best
Practice Model, which was released by the Australian Government in May 2000.
You can access them on the Commonwealth Treasury's website here.
If the business is based overseas, it is likely to be much harder to have your complaint resolved. However the following international initiative may help: -
- You can also contact the Consumer Affairs/Protection agency in the country where the company is located. Here are some sources of that information:
International Consumer Protection and Enforcement Network
United States Consumer Affairs agencies
From Consumer World website
And, if you paid by credit card, you can ask your bank to cancel the transaction and reverse the payment to the company. Banks' policies on this vary, so you will need to check.
Go from here toCATEGORIES HOME TOP OF PAGE - You can also contact the Consumer Affairs/Protection agency in the country where the company is located. Here are some sources of that information:
If the business is in Australia, you should contact your State or Territory Consumer Affairs or Fair Trading agency for advice about your complaint (click below on your state/territory for further information).
| VIC | NSW | QLD | SA | WA | TAS | ACT | NT |
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Or you can contact the appropriate
industry dispute resolution agency where there is one (check the categories on our
site).
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The econsumer.gov site provides some suggestions about how you can go about resolving an ecommerce complaints. Online shopping information from the Australian Competition and Consumer Commission (ACCC) |