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To complain about an insurance broker
- The Insurance Brokers Dispute Facility (IBDF) deals with disputes about general insurance brokers
and some life insurance brokers.
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- Health Insurance
- Insurance claims
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The Insurance
Brokers Dispute Facility (IBDF)
IBDF is a free consumer service
set up by the insurance broking industry to help resolve
complaints and disputes
between insurance brokers and consumers.
It covers policies to do
with sickness and accident, life, travel, motor vehicles, home buildings and content,
consumer credit, personal and domestic property and small business.
Most insurance broking firms
are members of IBDF.
All firms that are part of
IBDF must have internal procedures for resolving disputes.
You should contact the firm
and try to have your complaint resolved in this way first.
If you can't, you can contact the IBDF on 1800 064 169
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