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Hints on using this site

If you're an old hand at "surfing" the world wide web, you can probably look away!



If you're not, we thought the following tips might help you get around (and back to) our site.



Don't forget




Don't forget that the agencies we have listed are for you to contact after
you have given your service provider or the trader a reasonable
opportunity to fix the problem.



Better viewing




To make the most of your website viewing use "full screen".


If you use Microsoft Internet Explorer, click on view and then Full screen.


To return to your normal settings, click on the restore button (double windows top right.)


If you use another browser it should have the same facility.


To change the size of the print, use the View, text size button on your browser.

And refresh the page to get the latest information.



Links




The hand



Whenever a hand appears on our site (or any site), there is some kind of a link that you can use.



It may be a link to get you around our site more easily, or it may be a link
to one of the alternative dispute resolution agencies we have listed.



Just remember, that when you click on the something that brings up the
hand you will be taken somewhere (and it may be away from this site to
another site eg. to read some important information such as a code of practice).



Remember to note where you were so you can get back
(you can usually use the back button at the top left of your browser to get back to us).



Underlining



The other way to know that there is a link to something else is when the
words in something you are reading are underlined. As an example - find
out about Complaintline.





This site uses some basic "buttons" to get you around our site more quickly:



or BACK


Clicking on BACK takes you back to the complaint categories page.

You'll find these on every page.




or HOME


Clicking on HOME takes you back to complaintline.com.au's home page.

You'll find these on every page.




TOP OF PAGE


Clicking on a TOP OF PAGE button

takes you back to the top of the page you are viewing.

You'll find these on every page.



or Email us


Clicking on the mailbox allows you to send us an email
(if you have email facilities).


As Complaintline exists online only, this is the best way to talk to us.


We will read and respond asap - promise!


There is a mailbox on our home page and in a few other places.



Email links to alternative dispute resolution agencies



We have included these wherever we can for your convenience.



Be aware that some agencies will not accept your complaint via email

(but they will take your enquiry).



And some agencies are a bit slow in checking emails and responding to them!



Website links



We have also included links to the websites of as many agencies as we can.



This may be to a particular piece of information on the site,
a complaint form or to a code of practice.



One of the aims of Complaintline is to make it easy for you to quickly get
important information about your rights and making a complaint.



On some sites this information is obvious, on others it takes some searching.
Believe us, we've looked!

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