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To complain about private health insurance

 

* Medicare - click here

 

Private Health Insurance Ombudsman (PHIO)

 

If you are a member of a private health fund, you can use the Ombudsman's free,

independent service to get help with any private health insurance problem or enquiry.


Your complaint must be about a health fund, a private or public hospital or a doctor

(including some dentists).

 

PHIO does NOT handle Medicare complaints.
These are handled by the Commonwealth Ombudsman.

 

And, PHIO does NOT handle complaints about public hospital services.
These are handled by your State or Territory health complaints body.

 

Level 7, 362 Kent St Sydney 2000
Phone - Complaints Hotline
Phone - 1800 640 695 (free call anywhere in Australia)
(02) 9261 5855 (Sydney metro)
National Relay service for deaf, hearing and speech impaired: 13 25 44
Translating and Interpreting Service - 13 14 50

Fax - (02) 9261 5937
Email

PHIO's website

Information which may help you lodge your complaint:

• PHIO's complaint information
• PHIO's online complaint form

 

 

 

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