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Click here for Commonwealth government
Click here for your State or Territory government


Commonwealth Ombudsman

The Commonwealth Ombudsman takes complaints about the administrative actions of Australian Government departments and agencies, such as:

You can phone, email, SMS write to the Ombudsman or use the online complaint form.
Phone: 1300 362 072 (calls from mobile phones will attract mobile phone rates)
Enquiries: 9am - 5pm Monday to Friday (AEST): 7am - 4pm in WA
Postal: GPO Box 442, Canberra ACT 2601
Fax: (02) 6249 7829
Email
Website
SMS: 0413 COM OMB (0413 266 662) (standard carrier rates apply)

You can visit any office of the Commonwealth Ombudsman to lodge a complaint in person. No appointment is required. Business hours are 9am to 5pm Monday to Friday (excluding public holidays). Check the Commonwealth Ombudsman's website for street addresses for the offices in Adelaide, Brisbane, Canberra, Darwin, Alice Springs, Hobart, Melbourne, Sydney and Perth.

Information to help you with your complaint:


For complaints about Australia Post

To complain about a government business, department,
agency or local government in your State or Territory

Your State/Territory Ombudsman can independently and impartially investigate,
review and resolve complaints concerning state / territory / local government departments
and agencies, statutory authorities, public servants, local councillors and council staff and police.
Any person, organisation or association or MP on behalf of a constituent can make a complaint.
There is no charge to you.


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VICTORIA

(1) Ombudsman Victoria
The Ombudsman Victoria investigates some complaints about police.
But most are referred to the police for investigation and then reviewed by the Ombudsman.
Level 22 459 Collins Street Melbourne 3000 Phone - (03) 9613 6222 (Melb metro) Freecall™ 1800 806 314 (inside Victoria)

Website
Tips for making a complaint to the Ombudsman
Online complaint form
Ombudsman Victoria's Complaint Handling Guide for Victorian public sector agencies

You may also be able to obtain advice by contacting either -

the State Government department with responsibilities in the
specific area of your complaint eg. planning, community services,
education

the Office of Local Government (03 9208 3333) which is responsible
for policy development in respect of local government in Victoria.

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NEW SOUTH WALES
(1) NSW Ombudsman
In addition to the areas listed above, the NSW Ombudsman also takes complaints about NSW non-government schools, child care centres and substitute residential child care agencies.

Level 24, 580 George St Sydney 2000 Phone - Tollfree 1800 451 524 (inside NSW) (02) 9286 1000 (Sydney metro) Fax - (02) 9283 2911 TTY - (02) 9264 8050 (Deaf and hearing impaired)

Website

Complaints must be in writing, but you can ring for advice and assistance.
Online complaint form
Tips for making a complaint
(2) Police Integrity Commission (NSW) The Commission takes complaints about serious police corruption and misconduct.
GPO Box 3880 Sydney 2001 Phone - (02) 9321 6700 (Sydney metro) Freecall™ 1800 657 079 (inside NSW) Fax - (02) 9321 6799

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QUEENSLAND Ombudsman Queensland
Level 17, 53 Albert St Brisbane 4000 GPO Box 3314 Brisbane 4001 Phone - Freecall™ 1800 068 908 (within Qld only)
(07) 3005 7000 (Brisbane metro) TTY - (07) 3006 8174 Fax - (07) 3005 7067

Website
Tips for making a complaint
Online complaint form


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SOUTH AUSTRALIA

(1) Ombudsman South Australia 5th floor, East Wing, 50 Grenfell Street Adelaide 5000 Phone - (08) 8226 8699 (Adelaide metro) Freecall™1800 182 150 (within SA) Fax - (08) 8226 8602 Website How to lodge a complaint Online complaint form (2) Complaints against police - Police Complaints Authority 50 Grenfell Street Adelaide 5000 GPO Box 464 Adelaide 5001 Phone - (08) 8226 8677 Fax - (08) 8226 8674

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WESTERN AUSTRALIA

Ombudsman Western Australia
12th floor, St Martins Tower, 44 St Georges Terrace Perth 6000
GPO Box Z5386, Perth 6831
Phone - (08) 9220 7555 (Perth metro)
Freecall™ 1800 117 000 (within WA)
Fax - (08) 9325 1107
Website
Online complaint form


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TASMANIA Ombudsman Tasmania
GPO Box 960 Hobart TAS 7001
Phone: 1800 001 170 (free call)
Fax: (03) 6233 8966
Email
Online complaint form
How to make a complaint

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ACT


ACT Ombudsman
(The Commonwealth Ombudsman is also the ACT Ombudsman.)
Ground floor, 1 Farrell Place Canberra 2600 GPO Box 442 Canberra 2601 Phone - 1300 362 072 (cost of a local call)
Website
How the Ombudsman can help you here
'Making a complaint' brochures (in a range of languages) here
Complaint tips, FAQs and an online complaint form here



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NORTHERN TERRITORY

Ombudsman for the Northern Territory
Level 12, NT House
22 Mitchell Street
Darwin NT 0800
Free call: 1800 806 380
Telephone: 08 8999 1818
Fax: 08 8999 1828
Website
Email
Useful information:
Making a complaint
Online complaint form


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