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              To complain about
            a government department, business or agency
            (including police)

            Click here for Commonwealth government
            Click here for your State or Territory government

            Commonwealth Ombudsman

            The Commonwealth Ombudsman takes complaints about the administrative actions of Australian Government departments and agencies, such as:
            • Australia Post
            • Australian Defence Force
            • Australian Taxation Office
            • Centrelink
            • Medicare
            • Child Support Agency
            • Australian Federal Police
            • Immigration

            Ground Floor, 1 Farrell Place Canberra 2600
            GPO Box 442 Canberra 2601
            Phone - 1300 362 072
            (cost of a local call)
            Email
            Website

            Information to help you with your complaint:
            • How the Ombudsman can help you here
            • 'Making a complaint' brochures (in a range of languages) here
            • Complaint tips, FAQs and an online complaint form here


            To complain about a government business, department,
            agency or
            local government in your State or Territory

            Your State/Territory Ombudsman can independently and impartially investigate,
            review and resolve complaints concerning state / territory / local government departments
            and agencies, statutory authorities, public servants, local councillors and council staff and police.
            Any person, organisation or association or MP on behalf of a constituent can make a complaint.
            There is no charge to you.

            Click on the box for your State or Territory

             VIC

              NSW

              QLD

              SA

             WA

              TAS

              ACT

              NT


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            VICTORIA

            (1) State Ombudsman
            The Victorian Ombudsman investigates some complaints about police.
            But most are referred to the police for investigation and then reviewed by the Ombudsman.
            Level 22 459 Collins Street Melbourne 3000
            Phone - (03) 9613 6222
            (Melb metro)
            Freecall™ 1800 806 314
            (inside Victoria)
            How to complain
            Your complaint must be put in writing. The Act requires this. If you have
            difficulty with writing
            or with English, the Ombudsman may accept a
            signed statement taken during interview.
            Online complaint form
            Email
            Website

            You may also be able to obtain advice by contacting either -
            • the State Government department with responsibilities in the
              specific area
              of your complaint eg. planning, community services,
              education
            or
            • the Office of Local Government (03 9208 3333) which is responsible
              for policy development in respect of local government in Victoria.

          Other useful information:

          • Ombudsman Victoria's Complaint Handling Guide for Victorian public sector agencies

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            NEW SOUTH WALES

            (1) State Ombudsman
            In addition to the areas listed above, the NSW Ombudsman also takes
            complaints
            about
            NSW non-government schools, child care centres and
            substitute residential child care agencies.
            Level 24, 580 George St Sydney 2000
            Phone - Tollfree 1800 451 524
            (inside NSW)
            (02) 9286 1000
            (Sydney metro)
            Fax - (02) 9283 2911
            TTY - (02) 9264 8050
            (Deaf and hearing impaired)
            Email
            Website
            How to complain
            Complaints must be in writing, but you can ring for advice and assistance. Online complaint form
            Tips for making a complaint

            (2) Police Integrity Commission (NSW)
            The Commission takes complaints about serious police corruption and misconduct.
            GPO Box 3880 Sydney 2001
            Phone - (02) 9321 6700
            (Sydney metro)
            Freecall™ 1800 657 079
            (inside NSW)
            Fax - (02) 9321 6799

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            QUEENSLAND

            Queensland Ombudsman

            Level 25 / 288 Edward St Brisbane 4000
            GPO Box 3314 Brisbane 4001
            Phone - Freecall™ 1800 068 908
            (within Qld only)
            (07) 3005 7000 (Brisbane metro)
            Fax - (07) 3005 7067
            Email
            Website
            You can complain to our Office in person, in writing (post, fax or email), by phone or online using the online complaint form.

           
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            SOUTH AUSTRALIA

            (1) State Ombudsman
            5th floor, East Wing, 50 Grenfell Street Adelaide 5000
            Phone - (08) 8226 8699
            (Adelaide metro)
            Freecall™1800 182 150
            (within SA)
            Fax - (08) 8226 8602
            Email

            Website
            How to complain
            Information on lodging a complaint
            Online complaint form


            (2) Complaints against police - Police Complaints Authority
            50 Grenfell Street Adelaide 5000
            GPO Box 464 Adelaide 5001
            Phone - (08) 8226 8677
            Fax - (08) 8226 8674


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            WESTERN AUSTRALIA

            Western Australian Ombudsman
            12th floor, St Martins Tower, 44 St Georges Terrace Perth 6000
            GPO Box Z5386, Perth 6831
            Phone - (08) 9220 7555
            (Perth metro)
            Freecall™ 1800 117 000
            (within WA)
            Fax - (08) 9325 1107
            Email link
            Website
            How to complain
            You can ring for advice but your complaint must be in writing.
            You can use the online complaint form.

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            TASMANIA

            The Office of the Ombudsman
            GPO Box 825 Hobart 7001
            Phone -
            1800 001 170
             (freecall any where within Australia)
            Fax - (03) 6233 8966
            How to complain
            You must put your complaint in writing.
            You can use the Ombudsman's complaint form or contact the office for a copy. 
            Email

            Website

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            ACT

            ACT Ombudsman
            (The Commonwealth Ombudsman is also the ACT Ombudsman.)
            Ground floor, 1 Farrell Place Canberra 2600
            GPO Box 442 Canberra 2601
            Phone - 1300 362 072
            (cost of a local call)
            Email
            Website
            Information to help you with your complaint:
            • How the Ombudsman can help you here
            • 'Making a complaint' brochures (in a range of languages) here
            • Complaint tips, FAQs and an online complaint form here

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            NORTHERN TERRITORY

            Ombudsman for the Northern Territory

            Toll Free Phone: 1800 806 380

            Darwin: 12 Floor, NT House, 22 Mitchell Street
            GPO Box 1344 Darwin 0801
            Phone - (08) 8999 1818
            Fax - (08) 8999 1828

            Alice Springs: Ground Floor, Centrepoint Building
            Hartley Street, Alice Springs 0870
            PO Box 2388, Alice Springs 0871
            Phone - (08) 8951 5818
            Fax - (08) 8951 5828

            Email

            Website
            Making a complaint
            Online complaint form



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