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To complain about a government department, business or agency (including police)
Click here for Commonwealth government- Click here for your State or Territory government
- Commonwealth Ombudsman
- The Commonwealth Ombudsman takes complaints about the administrative actions of Australian Government departments and agencies, such as:
- Australia Post
- Australian Defence Force
- Australian Taxation Office
- Centrelink
- Medicare
- Child Support Agency
- Australian Federal Police
- Immigration
- Ground Floor, 1 Farrell Place Canberra 2600
GPO Box 442 Canberra 2601
Phone - 1300 362 072 (cost of a local call)
Email- Website
Information to help you with your complaint:- Ground Floor, 1 Farrell Place Canberra 2600
- How the Ombudsman can help you here
- 'Making a complaint' brochures (in a range of languages) here
- Complaint tips, FAQs and an online complaint form here
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- To complain about a government business, department,
agency or local government in your State or Territory
- Your State/Territory Ombudsman can independently and impartially investigate,
- review and resolve complaints concerning state / territory / local government departments
- and agencies, statutory authorities, public servants, local councillors and council staff and police.
- Any person, organisation or association or MP on behalf of a constituent can make a complaint.
- There is no charge to you.
- Click on the box for your State or Territory
VIC NSW QLD SA WA TAS ACT NT
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- VICTORIA
- (1) State Ombudsman
- The Victorian Ombudsman investigates some complaints about police.
- But most are referred to the police for investigation and then reviewed by the Ombudsman.
- Level 22 459 Collins Street Melbourne 3000
Phone - (03) 9613 6222 (Melb metro)
Freecall™ 1800 806 314 (inside Victoria)- How to complain
- Your complaint must be put in writing. The Act requires this. If you have
difficulty with writing or with English, the Ombudsman may accept a
signed statement taken during interview. Online complaint form- Email
- Website
You may also be able to obtain advice by contacting either -- the State Government department
with responsibilities in the
specific area of your complaint eg. planning, community services,
education - or
- the Office of Local Government
(03 9208 3333) which is responsible
for policy development in respect of local government in Victoria.
Ombudsman Victoria's Complaint Handling Guide for Victorian public sector agencies
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- NEW SOUTH WALES
(1) State Ombudsman- In addition to the areas listed above, the NSW Ombudsman also takes
complaints about NSW non-government schools, child care centres and
substitute residential child care agencies.- Level 24, 580 George St Sydney 2000
Phone - Tollfree 1800 451 524 (inside NSW)
(02) 9286 1000 (Sydney metro)
Fax - (02) 9283 2911
TTY - (02) 9264 8050 (Deaf and hearing impaired)- Email
- Website
- How to complain
- Complaints must be in writing, but you can ring for advice and assistance. Online complaint form
- Tips for making a complaint
(2) Police Integrity Commission (NSW)
The Commission takes complaints about serious police corruption and misconduct.- GPO Box 3880 Sydney 2001
Phone - (02) 9321 6700 (Sydney metro)
Freecall™ 1800 657 079 (inside NSW)
Fax - (02) 9321 6799
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QUEENSLAND
Queensland Ombudsman
Level 25 / 288 Edward St Brisbane 4000
GPO Box 3314 Brisbane 4001
Phone - Freecall™ 1800 068 908 (within Qld only)- (07) 3005 7000 (Brisbane metro)
Fax - (07) 3005 7067- Email
- Website
- You can complain to our Office in person, in writing (post, fax or email), by phone or online using the online complaint form.
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- SOUTH AUSTRALIA
- (1) State Ombudsman
- 5th floor, East Wing, 50 Grenfell Street Adelaide 5000
Phone - (08) 8226 8699 (Adelaide metro)
Freecall™1800 182 150 (within SA)
Fax - (08) 8226 8602
Email
Website
How to complain
Information on lodging a complaint
Online complaint form
(2) Complaints against police - Police Complaints Authority
50 Grenfell Street Adelaide 5000
GPO Box 464 Adelaide 5001
Phone - (08) 8226 8677
Fax - (08) 8226 8674
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- WESTERN AUSTRALIA
- Western Australian Ombudsman
- 12th floor, St Martins Tower, 44 St Georges Terrace Perth 6000
GPO Box Z5386, Perth 6831
Phone - (08) 9220 7555 (Perth metro)
Freecall™ 1800 117 000 (within WA)
Fax - (08) 9325 1107
Email link- Website
- How to complain
- You can ring for advice but your complaint must be in writing.
- You can use the online complaint form.
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- TASMANIA
- The Office of the Ombudsman
- GPO Box 825 Hobart 7001
Phone - 1800 001 170 (freecall any where within Australia)- Fax - (03) 6233 8966
- How to complain
You must put your complaint in writing.
You can use the Ombudsman's complaint form or contact the office for a copy.
Email
Website - TOP OF PAGE
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- ACT
- ACT Ombudsman
- (The Commonwealth Ombudsman is also the ACT Ombudsman.)
- Ground floor, 1 Farrell Place Canberra 2600
GPO Box 442 Canberra 2601
Phone - 1300 362 072 (cost of a local call)
Email- Website
- Information to help you with your complaint:
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- How the Ombudsman can help you here
- 'Making a complaint' brochures (in a range of languages) here
- Complaint tips, FAQs and an online complaint form here
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- NORTHERN TERRITORY
- Ombudsman for the Northern Territory
Toll Free Phone: 1800 806 380
Darwin: 12 Floor, NT House, 22 Mitchell Street
GPO Box 1344 Darwin 0801
Phone - (08) 8999 1818
Fax - (08) 8999 1828
Alice Springs: Ground Floor, Centrepoint Building
Hartley Street, Alice Springs 0870
PO Box 2388, Alice Springs 0871
Phone - (08) 8951 5818
Fax - (08) 8951 5828
Email
Website- Making a complaint
Online complaint form
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