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To complain about a furniture manufacturer, supplier or retailer, or a furniture removalist

Go to Manufacturer, supplier or retailer

 Go to  Removalist

(1) The Furnishing Industry Association of Australia (FIAA)

The FIAA will investigate complaints about the conduct of its members.

Contact your State or Territory office on the numbers below for advice,

but you may have to put the matter in writing also.

To help resolve your dispute, an independent expert opinion can be obtained.

There is a charge for this.

(2) There is also a Commercial Furniture Association based in Canberra (click here).

(3) You can also go to your State or Territory Consumer Affairs/Fair Trading agency.

FIAA NATIONAL OFFICE and VIC / TAS
Unit 5 / 63-71 Boundary Rd North Melbourne 3051

Phone - (03) 9321 8999

Fax - (03) 9321 8988

Email link




FIAA NSW/SA

PO Box 6783 Silverwater DC 1811

Phone - (02) 9643 8411

Fax - (02) 9749 9657

Email link

FIAA QLD

29 Black St Milton 4064

Phone - (07) 3367 1271

Fax - 3369 1254

Email link

FIAA WA

Homebase Expo 55 Salvaldo Rd Subiaco 6008

Phone - (08) 9388 0855

Fax - (08) 9388 0866

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Commercial Furniture Association of Australia

PO Box 2 Curtin 2605

Phone - (02) 6286 1133

Fax - (02) 6286 1365

Email link




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Australian Furniture Removers Association (AFRA)


You can lodge a complaint with AFRA if the removalist is one of its members.


PO Box 7104 Baulkham Hills Business Centre NSW 2153

Freecall - 1800 671 806

Fax - (02) 9659 5311

Email AFRA
Go to AFRA's website

How to complain

You will need to put it in writing (mail or fax) and include any documentation you

have received from the removalist.
The AFRA Code of Conduct for AFRA members may help you frame your complaint. You can access it on the AFRA site here.

 

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