-
To complain about a funeral director or funeral home
(1) You can contact your state or territory Office of Fair Trading / Consumer Affairs - contact info here
(2) Australian Funeral Directors Association (AFDA)
- The AFDA is a national association of funeral directors, with members in every state and territory. It will take your complaint if it is about one of its members.
Information which may help you with your complaint: - AFDA members operate under an AFDA Code of Ethics here
- AFDA's 'frequently asked questions' here
- AFDA's policy for 'pre-paid funerals' here
-
- PO Box 291 Kew East Vic 3102
Level 1, 700 High St Kew East Vic 3102
Phone - (03) 9859 9966
Fax - (03) 9819 7390- Email AFDA
AFDA website
TOP OF PAGE
(3) Independent Funeral Directors Association Australia (IFDAA)
The Independent Funeral Directors Assoc Australia Incorporated was formed some 10 years ago. The IFDAA says its members work together to ensure that the families they serve receive the best possible standard of service at the most realistic cost. IFDAA has members in most Australian states. - PO Box 291 Kew East Vic 3102
- Code of Ethics for IFDAA's members
-
Go from here to CATEGORIES HOME TOP OF PAGE
The IFDAA's website includes clear information about its complaint handling process. There are forms you can fill in and a number you can call if you have a question. Your complaint must be put in writing though.
Other information which may help you with your complaint:
Postal address: P.O. Box 602 Deception Bay Qld 4508
Email: Dispute Resolution IFDAA
Phone: 0407 169 948
Website link
(4) National Funeral Directors Association (NFDA)
PO Box 793 Bendigo Vic 3102
The NFDA is a nation-wide network of funeral directors.
Member firms must be 100% Australian owned and are all family owned and operated.
NFDA members are required to adhere to a Code of Ethics here (scroll down)
Phone - (03) 5443 4455
Email NFDA
NFDA website