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To complain about another franchise industry participant

Since 1998, all franchise groups (such as Wendy's, Jim's Mowing, McDonalds, and

many more similar and smaller enterprises and co-operatives) have been required

to comply with the Franchising Code of Conduct in their dealings with franchisees.

This Code is established under the Trade Practices (Industry Codes - Franchising) Regulations 1998.


 

This is not a Code for ordinary consumers of the products of these companies.

Its focus is to help ensure that people looking to buy a franchise

can make an informed business decision. It deals with matters such as disclosure,

agreement conditions, cooling-off periods, funds for marketing.

The dispute resolution procedure is set out in Part 4.



You can access the Franchising Code of Conduct and other useful information on franchising from the site of the Australian Competition and Consumer Commission (ACCC)'s website, here.



Complaints should also be lodged with the ACCC.