a bank, insurer or other financial service
(1) Financial Ombudsman Service (FOS)
On 1 July 2008, the Banking and Financial Services Ombudsman (BFSO),
Financial Industry Complaints Service (FICS) and Insurance Ombudsman Service (IOS)
merged to form the Financial Ombudsman Service (FOS).
FOS deals with complaints about banking, credit, loans, general insurance,
financial planning, investments, stock broking, managed funds
and pooled superannuation trusts.
Ring 1300 78 08 08 from anywhere in Australia (toll free).
Other contact information: Post - GPO Box 3 Melbourne 3001 Fax - (03) 9613 6399 Email Website
Information which may help you lodge your complaint:
(3) Australian Securities and Investments Commission (ASIC)
ASIC may also take your complaint about a financial service, particularly where
is about dishonesty, fraud, unfairness or incompetence by people selling, or advising on, investments, superannuation, insurance and banking (except credit - see credit providers).
National Infoline - 1300 300 630 (Toll free - cost of a local call)