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To complain about
a bank, insurer or other financial service
(1) Financial Ombudsman Service (FOS)
On 1 July 2008, the Banking and Financial Services Ombudsman (BFSO),
Financial Industry Complaints Service (FICS) and Insurance Ombudsman Service (IOS)
merged to form the Financial Ombudsman Service (FOS).
FOS deals with complaints about banking, credit, loans, general insurance,
life insurance, financial planning, investments, stock broking, managed funds
and pooled superannuation trusts.Ring 1300 78 08 08 from anywhere in Australia (toll free).
Other contact information:
Post - GPO Box 3 Melbourne 3001
Fax - (03) 9613 6399
Email
Website
Information which may help you lodge your complaint:- FOS info on how to lodge a dispute
- FOS consumer info
- Codes of practice:
- Code of Banking Practice + website of the Code Compliance Monitoring Committee
- General Insurance Code of Practice
- Consumer Credit Code (which must be followed by all credit providers in Australia)
- Electronic Funds Transfer (EFT) Code of Practice
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- (2) Australian Securities and Investments Commission (ASIC)
ASIC may also take your complaint about a financial service, particularly where
the complaint is about dishonesty, fraud, unfairness or incompetence by people selling,
or advising on, investments, superannuation, insurance and banking
(except credit - see credit providers).
National Infoline - 1300 300 630 (Toll free - cost of a local call)
Useful information- how to complain to ASIC
- financial services guide
- ASIC's FIDO News e-newsletter will help you stay in touch with the
latest information for people with investments, superannuation,
insurance and deposit accounts - ASIC's scams and warnings
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