Go to our home page Go to other complaints categories

To complain about direct selling or direct marketing

Australian Direct Marketing Association (ADMA)

ADMA is the industry association for the direct marketing industry.
It has about 400 members who agree to abide by the ADMA Code of Practice.

If you have a complaint about a purchase you have made by mail, internet, telephone or from a catalogue, or the marketing behaviour of the company concerned, you can complain to the ADMA Code Authority.

Information which may help you with your complaint:

• ADMA's FAQs (frequently asked questions) here
• ADMA's complaints information here (scroll to Q.11)
• ADMA Code of Practice here
• ADMA's Telephone Marketing Guidelines (developed by ADMA to help raise industry standards and set best practice benchmarks) here

ADMA also offers a "do not mail" service that lets you get your name removed from the marketing lists of ADMA members - register online or phone the ADMA Consumer Information Line on 1300 792 664 (cost of a local call).

Level 6 / 50 Carrington St Sydney 2000
GPO Box 3895 Sydney 2001
Phone - (02) 9277 5400
Fax - (02) 9277 5410
ADMA website
Email ADMA

Links to relevant legislation/other codes of practice:

ACT: Here

Direct Selling Association of Australia (DSAA)
Code of Practice Administrator

The DSAA is the national association for companies that distribute and sell goods and services directly to you in your home or workplace, rather than at a fixed retail location. Membership is not compulsory. DSAA members include companies such as Amway, Tupperware, Herbal Life and Avon. More information about DSAA here.

Information which may help you with your complaint:

• DSAA members agree to abide by the DSAA Code of Practice. here
• A Code of Practice Administrator resolves consumer complaints, monitors member companies' complaint resolution mechanisms and enforces the Code.

DSAA website

	Go from here to
CATEGORIES	HOME	TOP OF PAGE