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To complain about a credit union
- (1) Credit Union Dispute Resolution Centre (CUDRC)
The CUDRC responds to complaints from credit union members and resolves disputes. The credit union you're complaining about must be a participant in the CUDRC scheme - check here.
CUDRC's dispute resolution process here
- GPO Box 3 Melbourne 3001
- Phone - 1300 780 808 (toll free around Australia)
Fax - (03) 9260 4446
Email link CUDRC
CUDRC website
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- (2) Financial Co-operative Dispute Resolution Scheme (FCDRS)
FCDRS will also deal with your complaint if your Credit Union- is one of its members - check here.
FCDRS's dispute resolution process here
Register your dispute with FCDRS on-line here
- PO Box 372 Clayfield Qld 4011
- Phone: 1300 139 220 (Australia-wide for cost of a local call)
- Fax: 07 3862 3722
- Email link to FCDRS
- FCDRS website
(3) Codes of Practice that may help you
- (2) Financial Co-operative Dispute Resolution Scheme (FCDRS)
- The Credit
Union Code of Practice will help you understand
your rights and responsibilities
and those of your credit union.
- The Consumer Credit Code must be followed by all credit providers in Australia.
Go to the National
Consumer Credit Code website
for more information.
- The Electronic Funds Transfer (EFT) Code
of Practice protects you when you're using electronic funds transfer - for example, when you get money out of an ATM, buy goods or services on EFTPOS, do telephone or internet banking, or
use your credit card over the phone or internet.
Go to the EFT Code on the ASIC site.
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