You may also have rights
under the Australian Consumer Law introduced in January 2011.
This is a single, uniform consumer law for fair trading and consumer protection.
The Australian Consumer Law replaced provisions in 20 national, state and territory consumer laws.
It applies to all businesses and includes:
You may also be able to lodge a complaint with the appropriate industry association
or you can engage a solicitor.
The NSW Civil and Administrative Tribunal (NCAT) was established on 1 January 2014
and consolidates the work of 22 NSW tribunals into a one stop shop for specialist tribunal services.
NCAT has 4 Divisions:
(1) Consumer and Business Services (CBS)
Can assist with complaints about goods or services advertised and purchased in South Australia only
Chesser House 91-97 Grenfell Street Adelaide 5000
GPO Box 1719 Adelaide 5001
Phone – 131 882
Fax – (08) 8204 9769
Information to help you lodge your complaint: