To complain about a community service provider

 

As far as we are aware, there is only one specific purpose agency in Australia

that deals with this type of complaint . That's the Community Services Commission in NSW

which deals with NSW complaints only.

 

We will include similar information for other states as we are able to.

 

NOTE: From 1 December 2002, the Commission merged with the NSW Ombudsman. We are checking how that affects the old contact details. In the meantime, contact details for the Ombudsman's office can be found on our site here.

 

NSW Community Services Commission (CSC)

 

The Commission is an independent government watchdog for consumers of community

services in New South Wales. Its staff work to ensure that your needs, interests and rights

are protected and that you have access to quality services.

 

It handles complaints of "unreasonable conduct" by -

• the Department of Community Services (DOCS)
• the Department of Ageing, Disability and Home Care (DADHC)
• non-Government services that get funding from these departments.

The Commission can assist anyone receiving, or eligible to receive, community services in NSW.

 

This includes -

• children and young people in care and their families and advocates;
• people with disabilities and their families and advocates;
• users of supported accommodation services;
• users of child care services;
• users of local neighbourhood centre services; and
• users of home and community care services.

 

There is no charge for the Commission's services.

 

Level 3, 128 Chalmers St Surry Hills NSW
Phone - (02) 9384 4999 (Sydney metro)
Toll free 1800 060 409 (NSW country)
Fax - (02) 9384 4948
TTY - (02) 9384 4984
Email link

Website link

 

How to complain

It is best to discuss your complaint with a CSC staff member.

You can drop in (between 1pm and 4pm)

or you can ring (between 1pm and 5pm).

 

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