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Codes of practice

Governments throughout Australia support self regulation by industries.


Self regulation means that the industry undertakes the regulation of its
own activities (without the need for legislation).



This is usually done through a code of practice / conduct / customer contract.
The name may vary but the intent should be the same.



Codes of practice are not new - some industries have had them for years.



If they are well put together and properly monitored and enforced,
they can provide a valuable safeguard for customers/consumers.



For example, codes of practice can:



(a) act as a form of industry quality control

(b) set agreed standards of work to serve as a benchmark in
settling disputes between industry members and customers

(c) provide a positive guide for ethical service providers and
traders on agreed best practice benchmarks

(d) can address customer/consumer needs that are specific to

certain industries.



It is important that the code contain information on complaints and
dispute procedures and sanctions. Some don't.



It is also important that you have easy access to the codes

so that you can understand your rights (and your responsibilities).



That's why ComplaintLine tries to bring you easy access to as many
codes of practice as we can.



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