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To complain about a building society
Your building society will most likely be a member of the Credit Ombudsman Service Limited (COSL).
It may be a member of the Financial Ombudsman Service (FOS).
Each scheme is able to deal with a wide range of complaints about credit union activities including disputed ATM transactions and unauthorised transactions via EFTPOS or credit cards.
Ask your building society or call the schemes to find out which one can help you.
Relevant codes of practice - many building societies have adopted the Building Society Code of Practice but not all
- the Consumer Credit Code must be followed by all credit providers in Australia, including building societies
- the Electronic Funds Transfer (EFT) Code of Practice - applies to transactions made using ATMs and EFTPOS.
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