Go to our home page Go to other complaints categories

To complain about a building society


Financial Co-operative Dispute Resolution Scheme (FCDRS)

FCDRS will deal with your complaint if your Building Society is one of its members.
Ring FCDRS or your Building Society to check on membership.

FCDRS will take complaints about a wide range of activities, including disputed
ATM transactions and unauthorised transactions via EFTPOS or credit cards.

Phone: 1300 780 808 (Australia-wide for cost of a local call)

Other contact information:

PO Box 372 Clayfield Qld 4011

Fax: 07 3862 3722

Email
Website

Information which may help you lodge your complaint:

• FCDRS info on how to lodge a complaint
• FCDRS online complaint form
• FCDRS frequently asked questions
• Relevant codes of practice
  • many building societies have adopted the Building Society Code of Practice
    but not all
  • the Consumer Credit Code must be followed by all credit providers in Australia,
    including building societies
  • the Electronic Funds Transfer (EFT) Code of Practice - applies to transactions
    made using ATMs and EFTPOS.

 

 

 






	Go from here to
CATEGORIES	HOME	TOP OF PAGE