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Australian Consumer Law


Since January 2011, Australia has had a single, national, uniform consumer law for fair trading and consumer protection. The Australian Consumer Law (ACL) replaced provisions in 20 national, state and territory consumer laws. It applies to all businesses.


It includes:

  • a new national unfair contract terms law covering standard form contracts
  • a new national law guaranteeing consumer rights when buying goods and services,
  • which replaces existing laws on conditions and warranties
  • a new national product safety law and enforcement system
  • a new national law for unsolicited consumer agreements, which replaces existing State and
  • Territory laws on door-to-door sales and other direct marketing
  • simple national rules for lay-by agreements
  • new penalties, enforcement powers and consumer redress.


The Australian Consumer Law legislation


The following guides to aspects of the Australian Consumer Law will help you understand your rights and frame your complaint:




About Australian Consumer Law and how it can help you





Contact: info@complaintline.com.au


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