Complaintline - a site for Australian consumers Providing informatin and links since 2000 complaintline logo

When you can't get your service provider to address your complaint, here's how to complain and get results

I want to complain about...
Bank? Telco? Energy company? more...
How do I make a complaint?
Useful info if you are making a complaint for the first time
I'm not good at letters...
Get started with our sample letter
What are the minimum standards?
Read about codes of practice
Customer service initiatives/news
What looks promising?

Who are we?
More about Complaint Line:
operating since 2000



Complaintline is an online directory to help you find someone who can assist you with a complaint that you haven't been able to resolve with the service provider yourself more info
Complaintline helps you understand your rights and responsibilities more info
Complaintline encourages better complaints handling more info

Over 130 complaint categories
Complaint contact information for over 225 agencies
Over 40 codes of practice/ethics/conduct linked for you
(look for *beside the category)
Bookmark us to have important complaints information available when you need it.


Internet security tips from the Australian Communications Consumer Action Network (ACCAN)

ACCAN's tips for strong, safe passwords

Demand an end to mass surveillence

Ernst & Young survey: 39% of customers not contacting their supplier to try to have their complaint heard or resolved

Know your privacy rights - new laws from 12 March

Warning about personal information stored
on email accounts

Data privacy day: Understanding your
digital footprint

Western Australia now has an
Energy and Water Ombudsman

New Code of Banking Practice comes
in from 1 February 2014

Latest news from the financial services regulator


Consumer law 'a dog that growls but rarely bites'

Court confirms salespeople must not ignore do not knock' signs

Free, fair, independent

Stop calls, junk mail and door-knockers
Go onto the 'Do Not Call' Register (and remember to renew)

Register with ADMA's 'do not mail' service here

Get a 'do not knock' sticker

Don't get scammed
Scamwatch website

Help us maintain this site - please let us know if a link doesn't work for you. And, your suggestions are always welcome


Complaintline is run as a community service. Every effort has been made to ensure that the information on this website is correct. Complaintline will not accept any responsibility for information which is inadvertently incorrect and / or where action has been taken as a result of the information on this site or any site it links to. more

Last updated 13 April 2014
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