Complaintline - a site for Australian consumers Providing informatin and links since 2000 complaintline logo

When you can't get your service provider to address your complaint, here's how to complain and get results

I want to complain about...
Bank? Telco? Energy company? more...
How do I make a complaint?
Useful info if you are making a complaint for the first time
I'm not good at letters...
Get started with our sample letter
What are the minimum standards?
Read about codes of practice
Customer service initiatives/news
What looks promising?

Who are we?
More about Complaint Line:
operating since 2000

 

 

Complaint Line puts you in touch with people who can help you make a complaint (but you need to give your service provider the opportunity to fix it first) more info
Complaint Line helps you understand your rights and responsibilities more info
Complaint Line encourages better complaints handling more info

Over 130 complaint categories
Complaint contact information for over 225 agencies
Over 40 codes of practice/ethics/conduct linked for you
(look for *beside the category)
Bookmark us to have important complaints information available when you need it.

Useful new info

Solar panel retailers forced by ACCC to amend claims on discounts and electricity savings

Phone scams - have you heard of 'vishing'?

ASIC Bulletin on new national credit laws

Solar power - understand what you're buying

Ombudsman peak body calls for halt to misuse of the term Ombudsman - ANZOA statement

Find a financial counsellor in your state

Changes mean you stay on the 'do not call register' longer

'Financial redress' campaign on bank fees

'Fido News'
July 2010 - ASIC's monthly
e-newsletter - avoid becoming a victim

General insurance - revised Code of Practice effective from 1 May 2010

ACCC info on complaints about debt collectors

Archives

THERE MAY BE AN OMBUDSMAN TO HELP WITH YOUR COMPLAINT
Free, fair, independent

Do something about it!
Go onto the 'Do Not Call' Register (and remember to renew)
T
ired of junk mail? Register with ADMA's 'do not mail' service here

Watch out for it!
Consumer Action request for bank details scam alert - May 2010
Acai berry and life cleanse

Fake bank email scams - ASIC info
Secrets of financial planners

SMS messages! here

Dodgy tax schemes here
Urban legends exposed here
Scams, scams, more scams - don't get caught!
Scamwatch website
ACCC's 'Little Black book of scams'
Archives

Help us maintain this site - please let us know if a link doesn't work for you. And, your suggestions are always welcome here

 

Every effort has been made to ensure that the information on this website is correct. Complaint Line will not accept any responsibility for information which is inadvertently incorrect and / or where action has been taken as a result of the information on this site or any site it links to. more

Last updated 3 August 2010
Copyright 2000-2010 Scott Concepts ACN 092 645 862

 


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