Complaintline - a site for Australian consumers Providing information and links since 2000 complaintline logo

When you can't get your service provider to address your complaint, here's how to complain and get results

I want to complain about...
Bank? Telco? Energy company? more...
How do I make a complaint?
Useful info if you are making a complaint for the first time
I'm not good at letters...
Get started with our sample letter
What are the minimum standards?
Read about codes of practice
Customer service initiatives/news
What looks promising?

Who are we?
More about Complaint Line:
operating since 2000

 

 

Complaintline is an online directory to help consumers find someone who can assist you with a complaint that you haven't been able to resolve with the service provider yourself - we do not give advice on individual complaints more info
Complaintline can help you understand your rights and responsibilities more info
Complaintline seeks to encourage better complaints handling more info


Over 130 complaint categories
Complaint contact information for over 225 agencies
Over 40 codes of practice/ethics/conduct linked for you
(look for *beside the category)
Bookmark us to have important complaints information available when you need it.


NEW USEFUL INFO


New Energy Consumers Australia board announced

EWOV's new energy Affordability Report

Dealing with debt collectors: Your rights and responsibilities
(a new ACCC / ASIC booklet)


Credit and Investments Ombudsman (CIO), previously known as COSL, increases its compensation limit

ACCC report on comparator websites

Telstra makes mobile calls to 1800 numbers free

MoneySmart'
Latest news from the financial services regulator

Archives

 

 

MAKING NEWS

On metadata:

Key industry groups slam Brandis on metadata consultation

It's not 'what' but 'who' you connect with in metadata retention

THERE MAY BE AN OMBUDSMAN TO HELP WITH YOUR COMPLAINT
Free, fair, independent

STOP CALLS, JUNK MAIL, DOOR KNOCKING
Go onto the 'Do Not Call' Register (and remember to renew)
Register with ADMA's 'do not mail' service here
Get a 'do not knock' sticker

DON'T GET SCAMMED
Scamwatch website


Help us maintain this site - please let us know if a link doesn't work for you. And, your suggestions are always welcome

Complaintline is run as a community service. Every effort has been made to ensure that the information on this website is correct. Complaintline will not accept any responsibility for information which is inadvertently incorrect and / or where action has been taken as a result of the information on this site or any site it links to. more

Last updated 26 February 2015
Copyright 2000-2015 Scott Concepts ACN 092 645 862

 

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