When you can't get your service provider to address your complaint, here's how to complain and get results
Online gateway external dispute resolution (EDR) offices and information
for Australian consumers
(now in our 15th year)
Complaintline is an on-line directory for Australian consumers. It links to external dispute resolution (EDR) mechanisms to help with complaints you can't resolve with the service provider on your own. Complaintline itself is not a dispute resolution service. More
Complaintline provides information in 120+ complaint categories, contact information for over 200 external dispute resolution (EDR) services and links to over 40 codes of practice/ethics/conduct (look for *beside the category).
Tips for making a complaint
To complain takes time and energy - don't waste yours. Here are some tips to help you, including a sample letter you can change to suit your situation.
About external dispute resolution
External dispute resolution (EDR) is available to you after you have tried to sort the problem out with your service provider without success. More
Useful new info
Complaintline has been run as a community service since 2000. Every effort is made to ensure that the information on this website is correct. Complaintline will not accept any responsibility for information which is inadvertently incorrect and/or where action has been taken as a result of the information on this site or any site it links to. More
Last updated 9 March 2015
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